Stewarding Assistant Manager- Four Seasons Hotel Madrid

Job ID: REQ10390282 Four Seasons Madrid Location: Madrid, Madrid, Spain widget: Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.About the role

The Stewarding Assistant Manager supports the Stewarding Manager in overseeing the daily operations of the Stewarding Department. This role ensures the highest standards of cleanliness, sanitation, organization, and operational efficiency across all kitchens, stewarding areas, and back-of-house facilities.

The Assistant Manager helps supervise and develop the stewarding team, monitors the proper use and maintenance of equipment, supports inventory control, and assists in managing labor and operating expenses while ensuring compliance with hotel standards and health regulations.

What you will do

• Assist in selecting, training, evaluating, motivating, coaching, and disciplining Stewarding employees to ensure established cultural and service standards are consistently maintained.
• Supervise the cleanliness, sanitation, and organization of all kitchens, storage areas, employee dining facilities, waste management areas, carts, tables, and stewarding equipment through regular inspections and adherence to cleaning schedules.
• Support the Stewarding Manager in controlling labor and operating expenses through effective scheduling, inventory monitoring, and responsible purchasing practices.
• Monitor the proper use, care, security, and routine maintenance of all machinery and equipment within the Stewarding Department, reporting maintenance needs as required.
• Assist in maintaining adequate inventory levels of china, glassware, silverware, cleaning supplies, and stewarding equipment to support daily operations and special events.
• Coordinate and communicate with employees, chefs, restaurant managers, and other departments to ensure operational requirements are met efficiently and effectively.
• Supervise stewarding operations during shifts, ensuring adequate staffing levels and prompt support to restaurants, banquets, bars, and culinary operations.
• Ensure compliance with all health, safety, sanitation, and food handling regulations, as well as Four Seasons policies and standards.
• Support departmental administrative tasks, including payroll review, scheduling, training records, inventory documentation, and operational reporting.
• Act as the Stewarding Manager in their absence, ensuring continuity of operations and service standards. What you bring

Experience

Minimum 2 years of experience in stewarding operations, with at least 1 year in a supervisory position, preferably within a luxury hotel, resort, or high-volume food and beverage operation.

Skills and Abilities

• Solid understanding of hygiene, sanitation, and food safety practices in accordance with local and international regulations.
• Strong interpersonal and communication skills with the ability to collaborate effectively across departments.
• Knowledge of commercial dishwashing systems, kitchen cleaning equipment, and stewarding operations.
• Experience supporting banquet, restaurant, bar, and kitchen operations.
• Proven ability to supervise, motivate, and develop diverse teams in a fast-paced environment.
• Strong organizational and time-management skills with excellent attention to detail.
• Ability to prioritize tasks, solve operational challenges, and make sound decisions under pressure.
• Proficiency in inventory control, scheduling, and basic administrative functions.
• Demonstrated leadership potential with a hands-on and service-oriented approach.

Leadership Competencies

• Leads by example and promotes a positive team culture.

• Builds effective working relationships across departments.

• Demonstrates accountability, reliability, and professionalism.

• Supports continuous improvement and employee development initiatives.

• Maintains composure and professionalism in a dynamic operational environment. What we offer:

• Competitive Salary, wages, and a comprehensive benefits package.

• Excellent Training and Development opportunities.

• Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program).

• Complimentary Dry Cleaning for Employee Uniforms.

• 30 natural days of vacation, 20 public holiday and the day of the birthday free.

• Complimentary Private Health insurance.

• Complimentary Employee Meals. Schedule & Hours:

This is a full-time position.

This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends.