Global O2C Process Owner - Customer Order Management

*Armacell provides numerous and diverse career opportunities.*Add your talent to ours and make a difference around the world!

Take ownership of Armacell's global Customer Order Management process, shaping a future-ready Customer Service model and driving standardisation across every region.

Your Tasks

• Own the end-to-end global Customer Order Management process as design authority
• Define and maintain global process standards, policies, SOPs and governance
• Develop the new Customer Service operating model, including organisation and governance
• Drive process harmonisation, reviewing and approving local deviations
• Collaborate with Global Process Owners across Customer Management and Billing & Collection
• Define and maintain global KPIs, KAIs and performance frameworks
• Own the continuous improvement roadmap, including automation and AI-enabled solutions
• Act as business lead and design authority for S/4HANA and transformation initiatives

Your Profile

• 10+ years of experience in Customer Service, Order Management or Order-to-Cash
• Proven track record in global process ownership, governance and operating model design across multiple regions
• Strong SAP ERP experience, preferably including S/4HANA transformation programmes
• Strong understanding of process controls, compliance and audit expectations
• Fluent English
• Experience leading business harmonisation and stakeholder management in a global matrix an advantage
• Knowledge of AI-enabled solutions in and outside S/4HANA an advantage

Our Offer

• Armacell offers a competitive salary package according to your experience and skillset
• Flat hierarchies and short decision-making paths
• Respectful and inclusive work culture in an international environment
• Integration Events (Family day, Global Armacell Day)
• Hybrid working model (3/2 – office/home)
• Luxmed – Medical Care Package
• Multisports Card
• Life Insurance
• …

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Time Type:

Full time