Account Receivable Process Coordinator

About the Role

We are looking for an Account Receivable Process Coordinator to support the day-to-day operations of the Collections team. This role is a great opportunity for an experienced Collections or Accounts Receivable professional who enjoys taking ownership, supporting colleagues, and ensuring processes run smoothly.

You will work closely with the Team Leader, acting as a first point of contact for operational questions and escalations, while helping the team achieve its goals and maintain high-quality standards.

Key Responsibilities

Support daily coordination of Collections activities and priorities.

Monitor team performance and highlight areas requiring attention.

Follow up on performance gaps and support team members in improving results.

Act as the first point of contact for operational issues and escalations.

Ensure collection processes and procedures are followed consistently.

Assist in preparing reports, team statistics, and performance updates.

Support onboarding and knowledge sharing within the team.

Handle complex collection cases and provide process guidance.

Cooperate with the Team Leader on process improvements and operational initiatives.

Requirements:

Min. 2+ years of experience in Collections, Accounts Receivable, or Order‑to‑Cash operations.

BSc. Degree is a must

Strong understanding of collection processes, quality controls, and KPIs.

Experience working with cross‑functional stakeholders (Quality, AR, AE, Clients).

Performance and data analysis skills

Effective communication and escalation handling

Coaching and feedback delivery

Problem‑solving and continuous improvement mindset

Ability to manage multiple priorities in a fast‑paced environment

What we offer

Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits

Open-minded and multinational environment

Opportunity to be part of a global organization focused on development

Professional development and a clear career path

Training & development opportunities