Operations Manager(Technical Support Manager)

Role description Operations Manager(Technical Support Manager)

Krakow, Poland

Fixed Term Contract

Job Summary

Lead and manage technical support operations and projects to ensure timely delivery customer satisfaction and team growth

Job Description

Deliver and manage projects on time within budget and scope Manage a team to ensure the success of customers through effective support projects and processes Handle critical customer escalations with professionalism and technical expertise Drive career development and mentor team members to build the next cadre of leadership aligned with organizational values Participate in strategic planning to grow the team and run projects of organizational importance Independently manage daytoday operations interacting with clients and team members to achieve high customer satisfaction and delivery Exhibit strong leadership in handling technically challenging and politically sensitive customer situations Demonstrate excellent spoken and written English communication skills Engage in polished customer interactions to gather information explain responsibilities communicate next steps and inspire confidence Provide direct customer support via telephone email and chat services as applicable Collaborate crossteam to troubleshoot and resolve issues with engineering support Manage resources effectively to optimize team performance and project delivery

Roles and Responsibilities

• Lead and manage technical support operations ensuring smooth daily functioning
• Oversee project management responsibilities including planning execution and delivery
• Handle escalations and resolve complex customer issues promptly
• Foster team growth through mentoring coaching and career development initiatives
• Engage in strategic planning to align team objectives with organizational goals
• Maintain effective communication with customers and internal teams
• Coordinate resource management to ensure optimal allocation and utilization
• Collaborate with crossfunctional teams to enhance support processes and service quality
• Ensure adherence to organizational values and promote a culture of continuous improvement

Skills Mandatory Skills : Resource Management

About LTM

LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert