Technical Support Engineer (Identity and Access Management / Azure AD)

Role description

The ideal candidate should be customer-focused, technically strong, detail-oriented, and capable of managing support issues from initial analysis through final resolution. The candidate should demonstrate ownership, clear communication, and the ability to work collaboratively with internal and external stakeholders.

Primary Skills:

Azure AD, Microsoft Identity & Access Management, AAD Group Management, Tenant & Domain Management, Azure RBAC (Role-Based Access Control), Microsoft Graph API, Azure AD Roles and Administrators UI, Privilege Identity Management (PIM), Azure AD Access Reviews, Azure AD Password Protection

Role Description:

Need Azure AD Engineer who is passionate in research and provide solutions on Azure AD services. Should have good programming logic and problem-solving skills. Respond and analyze complex queries of technical and functional nature not in routine and require deviation from standard procedures.

Responsibilities:

Engaging directly with Azure Customers and IT professionals in forums to answer technical questions and help solving technical problems.

Solve highly complex problems, involving broad, in-depth product knowledge or in-depth product specialty may include support of additional product line.

Develop code samples, quick-start and how-to guides helping customer understand complex cloud scenarios.

Providing prompt, efficient, detailed, customer-oriented service to customers and developers.

Adapt response and extensive research as per customer response.

Candidate should demonstrate great accountability, customer obsession and technical leadership.

Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions.

Improving internal efficiency and customer happiness by actively finding opportunities to optimize existing or new processes and tools.

Required Technical Skills:

Expert knowledge of Active Directory, Active Directory Management, Create and deleting the directories, Active directory domain services (ADDS) + LDAP, Manage the Security group and group membership, Dynamic membership rule based on user or device id, Assigning the license and roles (user based or group based), Creating RBAC Role, Custom roles, Key vault creation and management, Privileged identity management (PIM), Azure AD password protection, SSPR and modes of SSPR, Azure AD B2C and B2B, Activity logs, Adding guest user with or without mail box, Admin Takeover for viral tenant (Need access to DNS Server).

Skills Mandatory Skills: Azure AD, Microsoft Identity & Access Management, AAD Group Management, Tenant & Domain Management, Azure RBAC (Role-Based Access Control), Microsoft Graph API, Azure AD Roles and Administrators UI, Privilege Identity Management (PIM), Azure AD Access Reviews, Azure AD Password Protection

About LTM

LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert