Consumer Services Representative (English)

Job ID: 17873

Alternate Locations:

Consumer Services Representative / Rep III, Non-Technical Cust Service (English) - NA

Location: Poznan, Poland

Reports to: Supervisor, Consumer Services

Deadline for internal applications & referrals: Your Role in a Nutshell As a Consumer Services Representative you will speak with consumers who use Newell Brands’ products. Putting your foreign language skills into practice, you will answer inquiries regarding pre-sales and after-sales service.

Our portfolio of products is very diverse - from stationery to small household appliances. You might have heard of some of our brands like Parker, Waterman, Contigo, NUK, or Crockpot. Your Key Responsibilities:* Respond to consumer’s queries through email, chat, phone, social media channels, reviews portal, e-commerce, and other online platforms in a professional, solution-oriented manner to ensure the outcome is consumer centric.

• Create and maintain consumer information and case management to relay accurate information back to the business.
• Use knowledge of products to ensure accurate information is communicated to consumers.
• Seeking solutions in case of unusual queries or requests
• Document in designated systems (e.g., CRM /Consumer Relationship Management/, SAP and other) the information needed for resolving inquiry or complaint.

Don’t have experience in consumer service or with systems that we use?

No problem! You will learn that with us! *What You’ll Need**Minimum: Fluent English (C1/B2) (spoken & written)

• Good command of MS Word and Outlook
• Outgoing with excellent communication skills (verbal & written)
• Empathy and openness for working with consumers

Your advantage:* Readiness to learn new tools and technologies (Salesforce, SAP, Bazaarvoice, Sprinklr etc.)

• Organizational skills with ability to prioritize
• Detail oriented
• Positive attitude and great interpersonal skills, incl. rapport-building and listening
• Previous experience in user support/helpdesk/customer service will be an asset.

Are you interested? If so, please click on “Apply” on this site and upload your CV in English. If you missed the deadline or have any questions about the position, applying or making a referral please contact TA Recruiter Patrycja Gąsiorek at patrycja.gasiorek@newellco.com.

We’re looking forward to your application!