Account Director

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Location: Poland (Gdańsk), Spain (Madrid), Hungary (Budapest), Italy (Rome), or UK (Harlow)

JLL is looking for an Account Director to lead the Client account, acting as the single senior point of contact across Lease Administration, Transaction Management, Sustainability, and Facilities Services. This is a strategic leadership role for someone who can balance high-level client stewardship with hands-on operational engagement, guiding a client through their first outsourced FM experience with confidence and care. You'll own the full account P&L, drive governance and compliance across multiple EMEA markets, and shape the "One JLL" approach that ties every workstream together. It's a role for a seasoned account leader who thrives on complexity, builds trust at every level, and turns strategic vision into measurable, on-the-ground results. If you want ownership of a high-profile, multi-market account where your judgment genuinely shapes outcomes, this is it.

What You'll Do

Act as the senior point of contact for the Cash Access UK account, owning the client relationship and overall account strategy end-to-end

Lead and coordinate the Lease Admin, Transaction Management, Sustainability, and Facilities Services workstreams under a unified "One JLL" model

Guide the client through their transition to outsourced FM, building trust and confidence as a consultative, hands-on partner

Own the account's financial performance, including revenue, budgets, savings targets, and Change Request management, in partnership with Finance and Sourcing

Direct vendor and supplier relationships, ensuring SLAs, contracts, and performance metrics deliver quality and value for money

Ensure compliance with EU and local health, safety, security, and environmental (HSSEQ) regulations across all markets served

Lead, coach, and develop the account team, setting clear objectives and fostering a culture of accountability and performance

Oversee governance, reporting, and risk management, ensuring accurate data, timely escalation, and adherence to the client SLA

What We're Looking For

A track record of leading complex, multi-market accounts across the real estate or facilities management spectrum

Strong commercial acumen, with confidence managing an account P&L and driving value for money

Natural relationship-building skills, with the ability to act as both a trusted advisor and a strategic steward of client interests

A hands-on, solutions-oriented mindset — comfortable moving between strategic oversight and direct operational involvement

Emotional intelligence and patience, especially when guiding clients new to outsourcing through change

Solid understanding of EU and local health, safety, and compliance standards across EMEA markets

Proven leadership capability, with experience building, motivating, and retaining high-performing teams

Strong communication and stakeholder management skills, with the ability to influence at senior levels

Flexibility to travel regularly across EMEA sites as the account requires

What You Can Expect From Us

Competitive Rewards & Benefits Permanent contract after probationary period, private healthcare, cafeteria system, life insurance, and employee assistance program

Flexible Work Environment Hybrid model

Career Development & Growth Robust development opportunities with 80% employee participation in structured programs, AI upskilling, and professional training.

Stability & Recognition 78% employee recommendation rate, recognized for 18 consecutive years as one of the World's Most Ethical Companies.

Inclusive & Supportive Culture Strong commitment to Diversity, Equity & Inclusion across multiple employee resource groups and initiatives.

Global Perspective 60 nationalities and 40 languages represented, offering rich cultural exchange and collaboration opportunities.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.