Senior Business Analyst in Trustee Change Team

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving, and communication to the Senior Business Analyst role within the Trustee Change Team.

By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Responsibilities:

• Preparation and analysis of proposed system changes, gathering documentation and consensus between business requirements and technology deliverables to assure smooth projects implementation
• Lead and coordinate gathering business change requests, system developments, and new business on boarding across Trustee Operations
• Identify and resolve project issues across multiple business areas and proactively mitigate implementation risks
• Formulate analysis of effort, cost and impact on various Citi businesses to ensure timely execution and mitigate potential risks
• Cooperate with internal and external stakeholders to effectively deliver projects
• Challenge the status quo, display initiative and innovation
• Ensure that all necessary project documentation is maintained and all necessary client and internal approvals for the project are obtained
• Ensure implemented process is compliant with local and global regulations.

Key skills and experience:

• Extensive relevant experience in business analysis, writing business requirements and process mapping
• Experience in UAT (User Acceptance Testing) and writing test scenarios
• Excellent knowledge of English (spoken and written) and strong communication skills
• Ability to work in a fast-paced environment under tight deadlines
• Ability to work independently and as part of a team
• Strong multitasking and organizational skills
• Ability to build relationships with various project stakeholders
• Experience in supporting operations teams with production issues/system queries
• Familiarity with AI-enabled productivity tools and the ability to leverage them

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
• Additional day off for volunteering
• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees
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