End-2-end Digital CX Designer

Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.

Die Position

At Roche, we are digitalizing healthcare to deliver better outcomes faster. We believe that every digital touchpoint should build trust, ease, and emotional connection. As aProduct Design Lead, you will translate strategic vision into tangible digital reality, operating at the intersection of high-fidelity design and holistic end-to-end (E2E) customer journey mapping.

Working within a highly collaborative matrix organization, you will act as a‘Design Integrator’, partnering with Global Digital CX Journey Leads and product squads to ensure a visually unified, seamless, and deeply engaging digital experience across all diagnostics platforms.

The Position

You will bridge the gap between abstract customer needs and pixel-perfect execution. Your mission is to ensure that every digital interaction is intuitive, emotionally resonant, and aligned with global DigCX design practices. You will champion human-centered design and lean experimentation, validating solutions with real users to deliver a market-leading experience.

Key Responsibilities:

• Prototyping& Lean Experimentation: Translate E2E journey insights into user flows, intuitive prototypes, wireframes, and high-fidelity mockups. Rapidly test and iterate designs based on real user behavior analytics and direct feedback.
• Journey Architecture& Consistency: Act as theDigital UX Guardian across touchpoints. Optimize user workflows to reduce cognitive load, maximize efficiency, and ensure that digital designs seamlessly integrate with the physical customer reality.
• Experience Optimization: Support the identification of journey pain points and "moments to delight" using customer data rather than just executing predefined requirements. Embed usability, accessibility, and emotional trust throughout the lifecycle.
• Cross-Functional Collaboration: Work within multidisciplinary, lean product squads (including CX, Product Owners, and Engineers). Advocate fiercely for user-centric design, ensuring internal process efficiency never compromises the customer experience.

Who You Are

You are a "Design Generalist" who is equally comfortable hashing out high-level workflow strategies as you are diving into detailed visual execution. You have the creativity to devise elegant solutions for complex healthcare challenges and the communication skills to defend your design rationale to executives and development teams alike.

Qualifications& Experience:

• Experience: 7+ years of relevant experience leading end-to-end UI/UX design and applying strategic thinking to design execution.
• Education: Advanced degree in Interaction Design, Human-Computer Interaction (HCI), or a related field.
• Tool Expertise: Prototyping expert with mastery in industry-standard software (e.g., Figma, Sketch, Axure, InVision) to create high-fidelity specifications.
• Methodology: Deep proficiency in Agile, Human-Centered Design (HCD), and Lean Experimentation, with a proven track record of validating impact with real users.
• Mindset: Exceptional problem solver, great collaborator, and a passionate advocate for optimal, seamless user experiences.

What We Offer

• A purpose-driven environment where your designs directly impact healthcare professionals and patients globally.
• A vibrant, multidisciplinary digital community that fosters continuous learning, innovation, and cutting-edge UX/UI practices.
• Flexible working conditions designed to support your creativity, well-being, and professional growth.

Ready to design the future of healthcare experience? Apply now!

Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Sant Cugat del Vallès. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.

Wer wir sind

Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.

Gemeinsam können wir eine gesündere Zukunft gestalten.

Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.