Service Cost Controller

Entity: Daikin Europe Business Support

Job Category: Customer Care and Technical Service

Location:

Warsaw, PL

Job Requisition ID: 3186

Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a Japanese multinational and worldwide the biggest producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology.

DENV is Daikin’s sales, development, and production headquarters for Europe, the Middle-East and Africa comprising headquarter offices in Brussels and Oostende, 8 production plants, 24 sales subsidiaries and offices and a whole network of independent distributors and dealers across the EMEA region.

Daikin Europe Business Support (DEBS) is a branch of DENV located in Warsaw. As a competency center we aim at being one of the driving forces behind the processes transformation: optimization, standardization and automation in the areas of supply, service, master data, controlling, financial reporting and HR.

As a Cost Controller, you are responsible for ensuring financial transparency, cost governance, and operational efficiency across Daikin's EMEA Service organization. You support management by monitoring service-related costs, analyzing financial performance, identifying cost-saving opportunities, and ensuring compliance with budgeting and financial control processes.

You work closely with service operations, warranty teams, finance departments, service business, and affiliate organizations to improve cost visibility, strengthen financial governance, and support strategic decision-making. Acting as the central point of expertise for service cost control, you contribute to sustainable growth and profitability while maintaining a strong focus on operational excellence.

Key Responsibilities

Monitoring and analyzing service-related operational costs, including labor, warranty, travel, training, subcontracting, technical support activities, and service program expenditures.

Preparing periodic cost reports, dashboards, forecasts, and performance analyses for management review.

Supporting the annual budgeting process, periodic forecasting activities, and performing variance analysis between budget, forecast, and actual spending.

Identifying cost deviations, trends, risks, and opportunities for improvement, and proposing corrective actions.

Collaborating with affiliates to improve the quality of financial data, reporting consistency, and cost allocation methods, as well as developing KPI dashboards and financial performance indicators.

Supporting business case evaluations, investment proposals, cost-benefit analyses, and process improvement initiatives aimed at increasing efficiency and reducing operational costs.

Coordinating financial reviews with stakeholders, ensuring compliance with internal financial controls and audit requirements, and supporting digitalization and automation initiatives to improve reporting efficiency and financial insights.

Qualifications & Experience:

Degree in Finance, Accounting, Economics, Business Administration, or a related field.

3+ years of experience in controlling, financial analysis, or a similar finance role.

Knowledge of budgeting, forecasting, variance analysis, and financial reporting.

Experience with ERP systems, BI tools, and international/matrix organizations is an advantage.

Technical Skills:

Advanced Excel skills (Power Query, PivotTables, financial modeling).

Experience with Power BI or similar reporting and analytics tools.

Strong financial analysis skills, including working with large datasets.

Knowledge of financial accounting and SAP is an advantage.

Personal Competencies:

Strong analytical, problem-solving, and organizational skills with high attention to detail.

Ability to communicate financial information clearly and provide business insights.

Strong stakeholder management, collaboration, and ability to manage multiple priorities independently.

Proactive, results-oriented mindset with integrity and accountability.

Our Offer:

Professional development in a fast-growing branch of an international manufacturing and trading company

Annual performance bonus based on performance appraisal

Christmas bonus

Health insurance (your contribution is only 1 PLN/month)

Group Life and Disability Insurance (your contribution is only 1 PLN/month)

Sports and culture card with Kafeteria system (your contribution is only 13 PLN/ month)

Business travel insurance (occasional trips to Belgium will be required)

Team and integration budget

Flexible start time, between 7:30 and 10:00 am

Hybrid work model (2HO per week)

Discount on Daikin products (50-55%)

Access to internal training platform

English language classes

Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People.

Good climate starts with people.

Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity, and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.