Head of Self-Service AI

Description

As part of the AI Hub within the Data Insights & AI Department (DIA), you will lead Hapag-Lloyd's Self-Service AI strategy & team. You will turn recurring employee needs and developments in the AI market into a practical offering of tools and capabilities that colleagues can use independently.

You will line-manage the Citizen AI Product Manager and marina AI Product Manager, setting the self-service AI strategy, fast-tracking promising tools and guiding employee enablement as well as the AI Marketplace.

CorporateDescription Hapag-Lloyd is one of the world’s leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide . With a fleet of over 300 modern container ships and a vessel capacity of 2.5 million TEU , we keep global trade moving reliably every day.

Our global network spans 140 countries , 400 offices , and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high‑quality service across continents and to support our customers in even the most complex supply chains.

When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives.

We believe that every exploration is a chance to grow, and every port is a place to belong. Your Journey, Our HorizonOrganizationDescription Knowledge Center in GdanskOne of the goals of Hapag-Lloyd strategy, is to become more agile in the way we work and to create an environment in which we can make faster and innovative decisions. Knowledge Center in Gdansk enables the further accelerated growth, especially in the area of developing innovative digital solutions, agility and business centricity. To learn more, please check our website - https://knowledgecenter.pl/

We offer:* Private medical care (Medicover)

• Gym card (Multisport)
• Attractive annual bonus up to 22,5% (depending on company performance results)
• Group life insurance and employee capital plan (PPK)
• Cafeteria benefit system (cinema tickets, vouchers etc.)
• Focus on healthy lifestyle (fruit days, bike competitions, football training)
• Charity and volunteer initiatives
• Modern and well-connected office (Alchemia complex in GdaÅ„sk Oliwa)
• Relocation support (financial support, covering immigration process and polish-language lessons for non-Polish citizens)
• Internal learning management system
• Development budget (sharing the costs of certifications and conferences/ IT events)
• Flexible working hours and home office possibility (hybrid work model)

Qualifications

• 3+ years of experience successfully leading a product, digital enablement or AI team, including coaching and development.
• A record of developing enterprise technology offerings and increasing their adoption.
• Practical understanding of generative AI, assistants and low-code tools, including responsible use.
• Ability to balance user needs, value, delivery capacity, cost and enterprise requirements.
• Strong stakeholder management and communication skills across business and technical teams in a very international environment.
• Experience designing enablement programmes and measuring adoption and benefits.
• Fluency in English; shipping or logistics experience is an advantage.

Responsibilities

• Set and evolve the self-service AI strategy, anticipating future needs and opportunities based on user feedback, usage patterns and market developments. Define the available toolkit, including default generative AI tools, large language models as a service (LLMaaS) and agentic AI.
• Lead, coach and develop the Self-Service AI team: set clear objectives, provide regular feedback and build the capabilities needed to deliver the strategy.
• Track developments in AI products and fast-track promising tools/functionality through practical pilots to assess their value and quantify the opportunity.
• Own the self-service AI agenda towards the leadership: prepare and present recommendations, align expectations and drive agreed actions to completion.
• Set adoption and business impact targets with relevant stakeholders; review value and spend, quantify benefits, report progress and take corrective action where results fall short.
• Together with Hapag-Lloyd Academy, plan and coordinate employee enablement, helping colleagues use self-service AI tools effectively and independently.
• Promote self-service AI across the organisation, including through regional connects and the AI Marketplace; communicate an ambitious, credible direction supported by practical examples, delivery milestones and measurable outcomes.