Payments Product Operations Specialist

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE

Join Ria Money Transfer as a Payment Product Operations Specialist and become part of a global team supporting our network of payout and sending partners worldwide. In this role, you will contribute to partner operations, product administration, investigations, and process improvements while working closely with international stakeholders across different regions.

ROLES & RESPONSIBILITIES

• Support existing partners by resolving operational and administrative issues in a timely manner.
• Maintain and update partner network information and operational data within internal systems.
• Monitor and update currency-related information and support payment product operations.
• Conduct investigations related to business processes, banking operations, and partner activities.
• Coordinate meetings and process-mapping sessions with international partners in English.
• Ensure partner products and services are configured according to company procedures and operational standards.
• Collaborate with global teams and external partners to improve processes and deliver a seamless customer experience.

POSITION REQUIREMENTS

• 1-3 years of experience in financial services, payment operations, banking, money transfer, or a related field.
• Strong understanding of operational processes, business investigations, and banking concepts.
• Advanced Microsoft Excel skills and good knowledge of the Microsoft Office suite.
• Excellent English communication skills, both written and verbal. Additional languages are an advantage.
• Bachelor's degree in Business, Finance, Economics, Banking, or a related discipline.
• Proactive, detail-oriented, and analytical mindset with strong problem-solving abilities and the ability to work independently as well as within a team.

PERKS & BENEFITS

• Hybrid work mode (3 times per week from office)
• Medical care package for the employee and family with the ‘Freedom of Treatment’ service
• Life insurance on preferential terms
• Multisport card on preferential terms
• Language courses
• Udemy e-learning platform
• Integration activities - ping pong in the office, board games, volunteer projects
• Employee referral scheme

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.