Hotel Receptionist

Job Description:

Seeking a customer-oriented receptionist to join our team! We are a 2-star boutique hotel in the heart of Amsterdam and looking for someone who can greet our guests with a smile, answer phone calls with enthusiasm, and keep the reception running smoothly. This is the perfect opportunity for someone who is a people person, enjoys wearing multiple hats, and is flexible to work mornings, afternoons and the occasional night shift. Hotel experience is preferred and training is paid.

Key responsibilities:

• Greet guests as they arrive and assist with check-in and check-out procedures
• Process reservations and cancellations in our hotel software
• Facilitate and coordinate guest requests and needs
• Answer phone calls and respond to emails and other forms of communication in a timely manner
• Resolve any issues or complaints that guests may have in a timely and professional manner
• Assist with the breakfast service and lobby sales
• Maintain a tidy and organized front of house area
• Proactively resolve ad hoc tasks that can pop up during shifts

Requirements:

• Currently living in Amsterdam
• Have a BSN and work permit (if applicable) in the Netherlands
• Flexible to work morning and afternoon shifts (including weekends and public holidays), and the occasional night shift
• Solid experience in a customer service role and preferably hotels
• Good communication and interpersonal skills
• Fluent in English (written and oral) is a must and Dutch would be a bonus
• Strong organizational and time-management skills
• Ability to multitask and work efficiently in a fast-paced environment
• Proficient in Microsoft Office
• Experience with hotel property management software is a big plus

If you are passionate about delivering exceptional customer service and enjoy working in a dynamic and friendly environment, we would love to hear from you!

***NOTE: unfortunately applicants living outside of Amsterdam or overseas will automatically be rejected, please ensure application clearly states Amsterdam residency

Job Type: Part-time

Pay: From €15,00 per month

Ability to commute/relocate:

• 1017 Amsterdam Centrum: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you competent in computer software such as Microsoft Excel and Microsoft Outlook? And (potentially) hotel software like Mews, Fidelio Opera, Protel or Cloudbeds?
• Do you live inside the A10 ring road of Amsterdam?
• Are you available to work mornings, afternoons and the occasional night shift?

Experience:

• Hotel or other customer facing: 1 year (Required)

Language:

• English (Required)

Work authorization:

• Netherlands (Required)

Work Location: In person