Account Manager - Website Marketing Agency

About Dog and Rooster

We're a digital agency headquartered in San Diego, California. We build and grow websites for technical B2B companies. Fifteen years in business, 200+ sites built, and most clients come back for a second engagement. Our services cover web design and development, SEO, Google Ads, and ongoing web operations.

We're a small, senior team. Clients deal directly with the people running their accounts.

About This Engagement

We need an experienced freelance account manager to handle client communications across a set of our accounts. The job is keeping clients informed, keeping projects moving, and making sure nothing sits waiting on an unanswered email. Deep strategy stays with our strategist — you'll set up those conversations, sit in on them, and carry the follow-through, escalating anything that needs a strategic answer rather than trying to answer it yourself.

This works best for someone who has done agency account management before and wants steady part-time freelance work.

What You'll Handle

• Acting as the day-to-day point of contact for an assigned set of clients: fielding questions, giving status updates, and keeping email threads from going cold
• Running routine check-in calls, and scheduling and prepping the deeper strategy sessions our strategist leads
• Writing meeting recaps and follow-ups that state clearly what was decided, who owns what, and by when
• Chasing client-side blockers. Content that hasn't been written, approvals that haven't come back, credentials we still need. This is a real part of the job.
• Keeping projects on track in ClickUp: tracking deliverables, nudging our internal team, flagging slippage before it becomes a client problem
• Onboarding new clients: collecting assets, access, and the information our specialists need to start
• Escalating anything strategic or technical to the right person on our team rather than improvising an answer
• Keeping account documentation current so nothing lives only in your inbox

Volume moves with client load, so some weeks are busier than others. You'll use AI to work efficiently across accounts — drafting recaps and client updates, summarizing call notes, pulling reporting into plain language — and to build repeatable processes rather than starting each task cold.

Availability

Our clients are in the United States, so client-facing work has to be deliverable during their business hours. These are service commitments attached to the engagement rather than a schedule we set for you. How you organize the rest of your time is yours to decide.

• Client calls: Scheduled in advance during U.S. Pacific business hours, 9:00am to 5:00pm PT. Expect a few per week.
• Email and chat response: Within four business hours during the U.S. Pacific business day, Monday to Friday.
• Urgent client issues: Acknowledged the same business day.
• Follow-ups and recaps: Sent within one business day of a meeting.

If you're outside North America, be honest with yourself about the schedule before applying. Serving American clients from Europe or Asia means working evenings or nights, and it only works if that suits your life.

Required:

• 2+ years in a digital marketing or web agency, in an account management, project management, or client services role
• A working understanding of how websites are built and run: CMS platforms, hosting, forms, page structure, tracking. You don't need to build anything, but you need to follow a conversation about it.
• Enough grasp of web marketing to be credible on a client call. You know what SEO is and why it takes time, roughly how Google Ads works, and what analytics is measuring. You can talk about a website as a business asset rather than a brochure.
• Excellent written English. Most of this job happens in writing, and your emails should leave a client knowing exactly where things stand.
• Relentless follow-up. You track open loops and close them without being reminded.
• Comfortable using AI tools daily to draft, summarize, and speed up routine account work, with the judgment to check anything before it reaches a client
• Your own laptop, software, and a quiet space suitable for client video calls
• Legally able to work as an independent contractor or freelancer where you live

Nice to have:

• Familiarity with ClickUp, Google Ads, GA4, Looker Studio, or Google Search Console
• Experience serving U.S. clients remotely
• Experience with B2B clients and longer sales cycles
• Some background in SEO, paid search, or web project delivery

You don't need to be a senior strategist. We have one. We need someone who communicates well, stays organized, and understands enough about web marketing to know what matters and when to pull someone else in.

How to Apply

Send your CV and a short note to hiring@dogandrooster.com. In the note, tell us about a client relationship you kept on track when a project was going sideways, and how you use AI in your day-to-day account work. Write it in English.

Please also tell us where you're based and your general availability for calls during U.S. Pacific business hours.

Job Types: Part-time, Contract

Pay: 20,884.63€ - 48,142.44€ per year

Work Location: Remote