(Junior) IT Customer Support Agent with German (m/f/diverse)

• Location: Krakow
• Employment level: Direct entry
• Function: IT
• Working time: Full time

We are looking for a new member for the IT Customer Support team responsible for first-level support of applications from various business areas.

We are a Team focused on IT development and Customer Support, passionate about problem-solving and enjoy talking to our clients.

We would love to welcome you on board!

Tasks

• Maintaining a positive, empathetic, and professional attitude toward customers
• Being a competent support regarding the Procurement application domain
• Ensure customer satisfaction and providing professional customer support in German and English
• Communicating and building a good relationship with the team and our customers
• Acknowledging and resolving customer requests
• Fulfilling requests with accuracy and attention to detail
• Maintaining process database and documentation
• Cooperating with colleagues from the team and other departments to provide the best service
• Active participation in the IT community
• Working with employees responsible for applications, including 2nd-level support to better understand the technical background
• Taking part in building strong IT 1st level support for entire LH Group
• Troubleshooting problems related to systems and applications, data related issues, mapping specific issues
• Perform all other duties assigned or delegated by supervisors

Behind the scenes

Lufthansa Group Business Services

• New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)

Work-life-balance

• Flexible working hours from Monday till Friday (start work between 6:00 and 10:00 am)
• Opportunity to work from each part of Poland
• Hybrid working model

Development

• Access to LinkedIn Learning online courses and trainings prepared by our amazing training team
• Access to online platform with language courses

Employee

• Integration events
• Charity initiatives

Benefits

• Multisport Card
• Extra social benefits
• Pre-paid cards
• Employee referral program

Requirements

• Master’s/Bachelor’s degree

• Previous IT customer service/corporate experience for an Agent position

• A high-level understanding of technical aspects of applications and knowledge related to the Procurement domain will be an asset

• Experience in working with ERP systems (e.g., SAP) and/or ticketing tools will be an asset

• Very good German language skills (min. B2/C1)

• Good English language skills (min. B2)

• Attention to detail

• Strong time management and organizational skills

• Analytical and conceptual mindset

• Willingness to expand knowledge and self-development

• Customer orientation

• Excellent communication skills in an intercultural environment

• Flexibility and adaptability

• CV/Resume required

• Must possess permit to work in Poland

The salary offer for this position will be presented after the interview stage, at the time of extending an employment offer, allowing sufficient time to review and discuss the proposed terms of employment and compensation.

Benefits

Free parking

Flight privileges

Relocation support

Employee events

Hybrid working possible

Flexible working hours

Development programs / Training options

Health Plan

Lockers for cyclists / sportsmen

Free parking, Flight privileges, Relocation support, Employee events, Hybrid working possible, Flexible working hours, Development programs / Training options, Health Plan, Lockers for cyclists / sportsmen

About Lufthansa Group Business Services Sp. z o.o.

Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.