Performance Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Performance Manager

Role Purpose

Develops and implements comprehensive performance management frameworks that enable data-driven decision-making across JLL operations. Establishes key performance indicators, creates measurement systems, and produces analytical reports that translate complex data into actionable insights for senior leadership. Coordinates cross-functional initiative prioritization, tracks progress against strategic objectives, and leads problem-solving teams using data analysis to drive behavioral transformation and operational improvements. Maintains governance processes, consolidates initiative portfolios, and fosters a culture of continuous improvement while monitoring technology platform performance and measuring change adoption success.

What this job involves:

Develops and implements performance management frameworks across JLL operations, establishing key performance indicators (KPIs), creating measurement systems, and producing analytical reports that inform business decisions

Works closely with senior leadership to track progress against strategic objectives and identify opportunities for operational improvement

Analyzes performance data across multiple dimensions, including financial metrics, service delivery standards, client satisfaction scores, and operational efficiency measures, translating complex data into actionable insights through dashboards, executive summaries, and presentation materials

Documents, communicates, and ensures compliance with governance and workflow processes

Collaborates with senior management and business teams to develop, implement, and track business benefits and tangible value from solution delivery

Consolidates information regarding requested initiatives, maintains the initiative list, and works with account leadership to prioritize initiatives for timely and unified solutions

Understands strategic and tactical business operations to appropriately prioritize solutions that support decision-making

Coordinates with SMEs in BI CoE, IT, and business units to deliver solutions

Prepares, organizes, and facilitates key meetings including team sessions, stakeholder reviews, status updates, and initiative prioritization discussions

Leads problem-solving teams using data analysis to develop recommendations that transform behaviors and achieve improvement objectives

Develops and administers assessments to measure stakeholder change readiness, adoption metrics, and progress toward goals

Defines and tracks success metrics, monitors change progress, and reports innovation program performance with quantified value delivery

Monitors implementation timelines, escalates risks and resistance, and executes risk mitigation tactics

Maintains change management playbooks, processes, methods, and resources including presentation materials and best practice documentation

Fosters a culture of continuous improvement, proactively identifying client needs and recommending enhancements that drive sustained change

Maintains and monitors performance across all technology platforms for both JLL and client stakeholders while driving digital innovation and operational excellence

Experience Requirements:

5+ years in performance management, business analytics, or strategic operations roles

Strong expertise in KPI development, performance measurement frameworks, and data analysis methodologies

Proven experience creating executive dashboards, reports, and presentation materials that drive business decisions

Demonstrated ability facilitating strategic meetings, including stakeholder reviews and initiative prioritization sessions

Experience coordinating cross-functional teams and managing complex stakeholder relationships

Strong understanding of financial metrics, operational efficiency measures, and service delivery standards

Track record developing change readiness assessments and adoption metrics to measure program success

Proficiency with business intelligence tools, data visualization platforms, and reporting systems

Experience maintaining governance frameworks, playbooks, and process documentation

Bachelor's degree in Business, Analytics, or related field; advanced degree or relevant certifications preferred

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.