Program Manager – Global Workforce Solutions

Hoofddorp, North Holland, Netherlands

€ 5,000 - 6,800

36 - 40 hours

EN

Program Manager – Global Workforce Solutions

Location: Hoofddorp / UK / US / Remote

Design and implement global workforce solutions, establish scalable standards, and drive international transformation.

Are you an experienced Program Manager with deep, hands-on expertise in Recruitment MSP, contingent workforce, and workforce solutions? Do you understand how MSP models, supplier ecosystems, workforce technology, and service delivery models work in practice—and can you use that expertise to shape a global approach?

We are looking for someone who can challenge our current approach with credible market insight, define what success looks like, and translate that expertise into a scalable global model.

As Program Manager – Global Workforce Solutions, you will help define and implement the global standard for our workforce solutions portfolio. Working closely with CBO (Central Business Office) portfolio and service owners, subject matter experts, and regional teams, you will translate strategy, market expertise, and best practices into scalable operating models, standards, and implementation programs.

Your role lies at the intersection of MSP/workforce solutions expertise and global program management. Rather than managing day-to-day MSP operations, you will use your experience and external perspective to help shape how our workforce solutions should operate globally, challenge existing ways of working where appropriate, and manage the implementation of the resulting standards and solutions across regions.

Your impact

In this role, you will lead complex, cross-regional strategic initiatives within the global workforce solutions portfolio. You will combine your understanding of the Recruitment MSP and contingent workforce landscape with strong program management and transformation capabilities.

You will work closely with CBO portfolio and service owners, subject matter experts, and regional teams to define what "best practices" look like globally and translate this into scalable standards, operating models, and ways of working.

You will bring external market knowledge and practical MSP experience to challenge existing approaches, identify best practices and opportunities for improvement, and turn these into practical solutions that can be implemented across different markets.

A key part of your role will be understanding the end-to-end MSP operating model: from demand management and requisition processes through supplier engagement, candidate delivery, VMS processes, performance management, compliance, and reporting.

You will translate strategic objectives into structured implementation plans and oversee their delivery across regions. You will provide governance, structure, and visibility across multiple initiatives, managing risks, dependencies, and escalations while ensuring delivery in line with agreed-upon outcomes, KPIs, and timelines.

You will also help ensure that global standards are effectively adopted across different markets—creating consistency where it adds value, while accommodating the local operational, contractual, and regulatory differences inherent in international workforce solutions.

Within the first 12–18 months, you will have:

• Helped define and implement a clear, scalable global standard and blueprint for MSP and workforce solutions, with appropriate regional variations
• Successfully delivered multiple cross-regional strategic workforce solutions and transformation initiatives
• Improved the scalability, governance, and effectiveness of MSP/workforce-solution operating models and services
• Increased adoption of standardized processes, frameworks, and best practices across regions
• Established or improved KPIs, SLAs, governance, and reporting frameworks for key services and initiatives
• Identified and implemented opportunities to improve supplier performance, service quality, efficiency, and commercial value
• Build strong alignment between portfolio and service owners, regional teams, technology, suppliers, and other relevant stakeholders
• Successfully implemented strategic workforce transformation initiatives across multiple regions or business units

What you will do

• Manage strategic global MSP and workforce solution initiatives from strategy and design through implementation and adoption
• Translate workforce and MSP strategy into structured implementation programs
• Work with CBO portfolio and service owners, subject matter experts, and regional teams to develop and improve MSP operating models, processes, and governance structures
• Bring external market knowledge and MSP expertise to challenge existing ways of working and identify opportunities for improvement
• Define and drive global standards while ensuring that solutions can be effectively adapted and adopted in local markets
• Drive stakeholder alignment across portfolio and service owners, regional teams, technology, suppliers, clients, and other relevant stakeholders
• Establish and manage KPIs, SLAs, governance, reporting, and performance management frameworks
• Analyze MSP and workforce performance data to identify opportunities for improvement and support decision-making
• Partner with regional teams to implement and embed new MSP processes, workforce solutions, and operating models
• Support the implementation and optimization of VMS and related workforce technology
• Manage risks, dependencies, resistance, and escalations across international initiatives
• Support the optimization of supplier ecosystems, service delivery, and workforce partnerships
• Build strong relationships with senior stakeholders across multiple countries and business functions
• Identify opportunities to improve service delivery, candidate supply, compliance, efficiency, and commercial value
• Ensure that new processes, standards, and solutions are effectively adopted and integrated into the organization

About the Role

You will work for an international organization undergoing significant transformation and growth. This role lies at the intersection of workforce solutions, Recruitment MSP, strategy, operations, technology, and change.

Your role is to help define what success looks like globally, translate that into scalable standards and operating models, and manage the implementation as part of a program in collaboration with our regional teams and service owners.

You will bring a combination of external market expertise, in-depth knowledge of MSP and workforce solutions, and strong program management skills. You will be expected to challenge existing ways of working when appropriate, identify best practices, and help translate them into a practical global approach.

The role requires someone who can move comfortably between strategy and execution: someone who understands the details of MSP and workforce solutions, but can also take a step back and see how these services should function as part of a scalable international portfolio.

We are therefore not looking for a generic Program Manager or an operational MSP account lead. We are looking for someone with genuine expertise in MSP and workforce solutions who can use that knowledge to shape and implement complex global transformations.

Here's what we offer you

Salary that matches your experience

You will receive a salary range that matches your knowledge and experience. We reward you fairly for your commitment and development. Vacation pay and days off

You will receive 8.33% vacation pay and are entitled to 27 vacation days per year based on full-time employment. This gives you plenty of time to recharge your batteries. Hybrid working

We support hybrid working and apply a 60/40 split, whereby full-time employees spend three days at the office and two days working from home. Premium-freepension

We pay your entire pension premium. This means you accrue pension without having to contribute to it yourself. As a result, you are left with a higher net salary. Performancebonus

Depending on your performance and that of HeadFirst Group, you may receive an annual bonus of one or two months' salary. Monthly extras

You will receive a monthly allowance for internet, a vitality budget, a contribution towards lunch, and support in setting up your home office.

What we expect from you

What You Bring

We are looking for someone who can genuinely say:

“I am an MSP/workforce solutions expert, and I know how to manage complex global transformation projects.”

Your experience may come from an MSP or workforce solutions provider, a client-side contingent workforce environment, workforce consulting, or a VMS or workforce technology organization.

You bring:

• 8+ years of experience in program, project, or workforce solutions management, including substantial hands-on experience in MSP, contingent workforce, or related workforce solutions environments
• In-depth practical knowledge of the end-to-end Recruitment MSP operating model, including areas such as supplier ecosystems, VMS, demand and requisition processes, performance management, KPIs/SLAs, compliance, and reporting
• Proven experience in translating expertise in workforce solutions into operating models, standards, processes, or transformation initiatives
• Proven experience driving operational change, transformation, and implementation initiatives within complex organizations
• Experience working with workforce technology and service delivery models, ideally including VMS, ATS, or related workforce platforms
• Experience operating in multiple countries and navigating the operational, contractual, and compliance considerations of international workforce programs
• Excellent stakeholder management skills, including the ability to influence senior stakeholders and navigate complex or competing interests
• The ability to bring structure to complex environments and foster alignment across countries, functions, and business units
• Experience with program governance, KPI management, risk management, reporting, and performance monitoring
• Strong operational and commercial acumen, including performance management, supplier ecosystems, cost optimization, and contractual considerations
• Experience working with suppliers, service providers, or workforce partners, and an understanding of how to optimize supplier ecosystems and service delivery
• Strong organizational, analytical, and problem-solving skills
• Excellent command of English
• Agile or SAFe certification is a plus, but not required

Compensation

We offer a gross monthly salary between €5,000 and €6,800, depending on your level of seniority, relevant experience, and overall fit with the requirements of the role.

In addition to your base salary, you are eligible for a target bonus of up to 15% of your annual gross salary. The bonus is based partly on company performance and partly on individual performance.

Additional employment terms and benefits may vary depending on the region where you are based.

Any questions?

Feel free to ask, I'm happy to help!

+316 819 58 733

Patrick Derkx

Recruiter

Application Process

Submit your application

We will contact youwithin 48 hours.

First interview

Assessment

Second interview

Job offer

Welcome to HeadFirst Group!

Your benefits at HeadFirst Group

27 vacation days

AND the possibility of adding or selling days. We work hard, but don't forget to relax.

Moments of celebration

With more than 450 colleagues, we always have something to to celebrate. As one team, we celebrate birthdays, anniversaries and other successes!

OpenUp & HeadFirst Group Academy

Work on your mental health with access to the platform OpenUp. We learn every day, which is why we offer you free trainings and courses to keep developing yourself.

Bonus

Achieve your goals and see this reflected in the form of a bonus? That's possible with us! Hard work is rewarded.

Hybrid working

Work at one of our 4 locations, at home, or at any wherever you feel comfortable. Of course you will receive a mobility and home working allowance from us.

Our headquarters

Take advantage of the free sports facilities, fine workstations and enjoy a delicious lunch buffet. A formidable competitor of home!

We are a Great Place to Work!