Client Success Manager - Strategic Accounts

The digitization of our society is proceeding at lightning speed. Software, systems and digital networks are everywhere and increasingly interconnected. Organizations and society lean heavily on these technologies. But while our dependence grows, so does the threat: cybercrime is on the rise and poses a risk to organizations as well as to the functioning of our society. Therefore, it is more important than ever to better protect our digital assets and systems.

At Bureau Veritas Cybersecurity, we are committed to performing just that. Our mission is to be our clients' Expert Partner a trusted partner that helps companies and public organizations understand risk, strengthen their resilience and comply with increasingly stringent standards and regulations. With more than 200 cybersecurity professionals, we offer services that encompass people, process and technology: from awareness training and social engineering to penetration testing, security consulting and compliance.

As a Client Success Manager - Strategic Accounts, you'll lead cybersecurity programs that bring together multiple related projects, all aimed at helping our clients achieve their strategic goals. We deliver services through an approach that strengthens our clients' cyber resilience across people, processes, and technology.

In this role, you’ll coordinate and manage large-scale client programs, each with an annual turnover exceeding €800K, and act as the primary advisor for our clients. You'll collaborate closely with various client stakeholders, including CISOs, IT managers, Security Officers, and board members. Your main goal is to ensure high-quality project outcomes and maximize client satisfaction. You will be part of a team spread across Europe. The team is all about collaboration and an entrepreneurial mindset.

What will you do as a Client Success Manager:

• Stakeholder Management: building and maintaining relationships with key stakeholders across different business units. This includes regular communication and collaboration to ensure cybersecurity efforts support business needs.
• Program management: coordinate and oversee the projects within the program and possibly manage projects yourself. This includes planning, projects oversight, program governance, resource optimization across projects and reporting.
• Collaboration: engage with internal and external stakeholders to deliver high-quality services and ensure client satisfaction, aiming to establish a long-term relationship with the client.
• Leadership: coach, guide and motivate consultants working on projects in the program(s) you are responsible for, and keep close contact with team leads in the organization to ensure that consultants work on projects with enjoyment and strength.
• Strategic Alignment: ensure that cybersecurity projects are aligned with overall business goals and strategies for the client. This involves understanding the client’s business and objectives.

You are a Client Success Manager with:

• Relevant experience in project management or program management (preferably PMP or PRINCE2 certified);
• Experience in cybersecurity or atleast a strong affinity for the field of cybersecurity. Familiarity with cybersecurity directives (NIS2, CRA), information security frameworks (ISO 27001, NIST CSF), and product security standards (IEC 62443), is a big plus;
• Client-facing experience, demonstrating a deep understanding of client needs and challenges;
• Strong commercial skills, with the ability to identify opportunities and work with the sales team to help convert them into successful assignments;
• Experience leading cross-cultural/international teams, including coaching and mentoring team members to deliver their best to the client;
• Full fluency in English is a must. Additional knowledge of Dutch and/or German is a big plus.

What can you expect from us?

At Bureau Veritas Cybersecurity you work in an environment where trust, expertise and social impact are key. We believe that you can really make a difference when you get the space to deepen your knowledge and actively contribute to a safer digital society. What does that look like in practice?

Impactful growth: The cybersecurity division of Bureau Veritas is rapidly growing, and you will have the chance to grow along with it. Whether it's about taking on more responsibilities, increasing your visibility within and outside the organization, or pursuing training and education, your career development is a priority.Growth at Bureau Veritas Cybersecurity occurs also by participating in projects that have a real impact on society. Whether protecting smart devices from hacking attempts or performing an IT audit for the government, you'll build your skills while making a difference. You'll receive support through clear growth paths, regular performance reviews and the opportunity for active learning.

Working with a diverse client portfolio: Our clients come from many industries and contexts, but have one thing in common: they rely on our expertise to meet security and compliance requirements and to build cyber resilience. In your role, you'll help protect people, processes and technology within IT, OT and IoT environments, supporting clients in identifying risks and addressing them with confidence.

Work within a highly skilled community: Cybersecurity does not stop at national borders, and neither does the way we work. With teams around the world, you'll work with colleagues from different countries, disciplines and cultures, connected by a shared commitment to quality and integrity. We share knowledge, learn from each other and develop new solutions together, supported by initiatives such as our R&D programs and hands-on test labs.

**A culture of respect, connection and well-being:**We actively pursue a safe, inclusive and positive work environment. Our values define how we collaborate, give feedback and assess performance. We support well-being and team bonding through team activities, access to OpenUp and by encouraging a healthy work-life balance with flexible work options.

We believe in celebrating successes and creating a good work environment. We regularly organize fun activities, ranging from annual ski trips to various wine and beer tastings, sailing trips, barbecues, and more. Team building is important for us.

Are you the Client Success Manager we are looking for?

Do you have questions or do you want to apply? Please send an email to jobs.cybersecurity@bureauveritas.com.

Note: Pre-employment screening, including a Certificate of Conduct (VOG), and assessment are part of the recruitment process.