Head of Partner Success

Who is WebBeds?

WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.

Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking.

WebBeds is a subsidiary of Web Travel Group – an ASX 200 listed company operating a global digital travel business.

What makes us stand out?

• We are a wholesale global travel organization
• We have 1500+ people speaking 50+ languages in 120+ cites across 50+ countries
• We partner with over 430,000 properties in more than 15,000 destinations
• We work with more than 44,000 travel companies in 139 source markets
• We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking

In this role you will:

The Head of Partner Success Global Chains is a leadership role responsible for driving the success, performance, and optimization of WebBeds’ global chain partnerships. The role leads the analytical and operational performance agenda for the chain business, translating data into clear commercial actions that improve availability, competitiveness, conversion, production, and partner value.

This position will work closely with Strategic Account Managers, Connectivity, Sales, Revenue, Data, and external chain stakeholders to build a structured partner success model that identifies performance opportunities, removes friction, and accelerates growth across destination, regional, and global levels.

The role requires a commercially minded, highly analytical leader with strong travel distribution knowledge, the ability to influence senior stakeholders, and the discipline to turn insight into measurable partner improvement plans.

Key elements to this role include, but not limited to:

• Lead the global partner success agenda for chain partnerships, ensuring WebBeds delivers measurable value, stronger performance, and consistent execution across key accounts.
• Build and lead a structured optimization framework for chain partners, focused on availability, pricing competitiveness, rate accuracy, conversion, content quality, production growth, and distribution health.
• Own the analytical performance view of the chain business, turning data into clear insights, priorities, and action plans for Strategic Account Managers, regional teams, and senior leadership.
• Partner with Strategic Account Managers/Directors to define account-level success plans, identify underperformance, prioritize commercial levers, and support senior partner conversations.
• Lead cross-functional execution with Connectivity, Sales, Revenue, Operations, Finance, and Data teams to remove blockers and improve partner performance at scale.
• Develop performance dashboards, partner scorecards, business reviews, and executive reporting that clearly show risks, opportunities, progress, and commercial impact.
• Drive continuous improvement in partner onboarding, connectivity quality, contract activation, rate loading, mapping, and live bookability across chain properties.
• Establish clear success measures, operating rhythms, and governance for partner optimization initiatives, ensuring accountability and follow-through across teams.
• Support the Senior Vice President Chains with strategic project management, executive reporting, priority tracking, and follow-through on key commercial initiatives.
• Represent Partner Success in strategic internal forums and selected external partner meetings, bringing a data-led view of performance, opportunities, and actions.
• Lead, coach, and develop Partner Success team members (6), creating a high-performance culture focused on insight, ownership, speed, and measurable commercial outcomes.

The skills we would love to see in your suitcase!

• Fluent English speaker with strong executive communication skills
• Strong commercial understanding of B2B travel distribution, hotel chains, connectivity, rate competitiveness, and partner performance levers
• Advanced analytical capability with strong Excel, BI reporting, AI (CoPilot and Claude). dashboarding, and performance interpretation skills
• Ability to translate data into clear commercial actions, partner recommendations, and senior stakeholder narratives
• Proven experience in partner success, strategic account management, commercial optimization, distribution, revenue, or connectivity within the travel or hospitality industry
• Strong leadership capability with experience influencing cross-functional teams and driving execution without direct authority where required
• Confident stakeholder manager, comfortable engaging with senior internal leaders and external chain partners
• Highly analytical and commercially curious, with the ability to identify patterns, diagnose performance gaps, and prioritize high-impact actions
• Structured, organized, and execution-focused, with strong governance, follow-up, and project management discipline
• Excellent communication and influencing skills, with the ability to simplify complex data into clear decisions and actions
• Comfortable operating in a fast-paced, global, multicultural environment with multiple priorities and senior stakeholders
• Proactive, solution-oriented, and accountable, with a strong focus on partner value and commercial results
• Previous leadership experience in partner success, account optimization, revenue performance, or commercial operations
• Experience with hotel chain connectivity, CRS/channel manager integrations, contracting platforms, mapping processes, and rate distribution workflows
• Experience preparing senior-level business reviews, partner performance narratives, and executive commercial updates

Why choose us as your next destination?

We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.

Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

International highly skilled group of experts from all around the globe Dynamic environment with the chance to grow, influence & impact change Disruptive, fast-growing market leader within travel & endless possibilities Culture built on collaboration empowerment and innovation

Find out more about the WebBeds business at www.webbeds.com - #LI-Hybrid