IT Systems Specialist (m/f/d) - Client Management

The Fraunhofer-Gesellschaft (www.fraunhofer.com) is one of the world's leading organizations for application-oriented research. 74 institutes develop pioneering technologies for our economy and society – more precisely: 30 000 people from technology, science, administration and IT. They know: Anyone who comes to Fraunhofer wants to and can make a difference. For themselves, for us and for the markets of today and tomorrow.

The Fraunhofer Institute for Secure Information Technology (Fraunhofer SIT) is one of Germany's and Europe's leading research and development institutions in cybersecurity. It is part of ATHENE, the German National Research Center for Applied Cybersecurity. ATHENE is a collaboration between the Fraunhofer-Gesellschaft, Technical University of Darmstadt (TU Darmstadt), Darmstadt University of Applied Sciences (h_da), and Goethe University Frankfurt. Together, we share one goal: making tomorrow's digital world more secure.

Be part of change

Optimize client management processes through automation and continuous improvement (70%)

• Optimize client management processes by automating and improving software deployment, installation, and maintenance tasks, with a particular focus on the requirements of research and development (R&D) projects
• Support application servers used by research departments, ensuring they meet the evolving needs of research and development projects
• Configure and adapt client devices to accommodate changing project-specific requirements
• Administer, maintain, and optimize the client infrastructure following its cloud migration, using Microsoft Intune, Microsoft Entra ID, and Microsoft Defender
• Develop and maintain a knowledge base in assyst for incident management, including workarounds and solution proposals to accelerate incident resolution and support the IT Service Desk
• Prepare and maintain technical documentation, including system documentation, user manuals, and online help

Provide first- and second-level support for Fraunhofer SIT client systems (30%)

• Plan, configure, deploy, administer, and remotely support client systems
• Advise and support users on software and hardware-related issues
• Install and administer application servers
• Troubleshoot and resolve application-related issues
• Contribute to the development and optimization of standard workflows as well as the automation of IT services and self-service solutions in the areas of client management and service operations

What you contribute

• A degree, vocational qualification, or equivalent experience in information technology and professional experience
• Proven experience in administering and securing modern client infrastructures based on Microsoft Intune, Microsoft Entra ID, and Microsoft Defender
• Experience in the administration and support of Linux, Windows, and macOS operating systems, as well as client management solutions; experience with Matrix42 Empirum is highly desirable
• Practical experience working in a service-oriented environment based on ITIL best practices
• Experience implementing change management processes
• Experience implementing service design processes
• A resilient, self-motivated, and structured working style, combined with flexibility, strong teamwork skills, and excellent communication abilities

What we offer

• The opportunity to work at a renowned, internationally leading research institute in the field of cybersecurity
• A family-friendly work environment with flexible working conditions, including various working time models, flexible working hours and locations, remote work options, and support services provided by the PME Family Service
• Attractive employee benefits, including an occupational pension scheme, capital-forming benefits, and salary sacrifice options
• Individual development opportunities through a wide range of professional training and continuing education programs
• A convenient location within a 10-minute walk of Darmstadt Central Station, free on-site parking, and high-performance EV charging infrastructure with preferential rates for employees

The weekly working time is 39 hours. This position is also available on a part-time basis. We value and promote the diversity of our employees' skills and therefore welcome all applications – regardless of age, gender, nationality, ethnic and social origin, religion, ideology, disability, sexual orientation and identity. Severely disabled persons are given preference in the event of equal suitability. Our tasks are diverse and adaptable – for applicants with disabilities, we work together to find solutions that best promote their abilities. Appointment, remuneration and social security benefits based on the public-sector collective wage agreement (TVöD). Additionally Fraunhofer may grant performance-based variable remuneration components.

With its focus on developing key technologies that are vital for the future and enabling the commercial utilization of this work by business and industry, Fraunhofer plays a central role in the innovation process. As a pioneer and catalyst for groundbreaking developments and scientific excellence, Fraunhofer helps shape society now and in the future.

Ready for a change? Then apply now and make a difference! Once we have received your online application, you will receive an automatic confirmation of receipt. We will then get back to you as soon as possible and let you know what happens next.

Fraunhofer Institute for Secure Information Technology SIT

Requisition Number: 84406 Application Deadline: