Technician

AV Technician

Netherlands

Position Overview

A Technician is responsible for the set up and operation of audiovisual systems in a event environment while

ensuring complete customer satisfaction. This position reports to a Technical Supervisor, Technical Manager,

Senior Project Manager or a Technical Events Manager subject to function and region.

Key Job Responsibilities

Equipment Operation

• Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event
• Drive Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and

breakdown of basic audiovisual equipment as listed in the technical qualifications section.

• Troubleshoot technical issues and resolve problems quickly as they arise.

• Do the Right Thing - Complies with all Company security and safety measures.

• Adhere to health and safety regulations and wear appropriate PPE.

• Report all health and safety issues to the HSE Manager or Project Manager onsite.

• At times the technicians will work as part of a team on larger scale projects. Customer Service

• Deliver World Class Service - Strives to exceed the expectations and needs of internal and external

customers.

• Values People - Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working

properly.

• Monitors events and checks in on customers throughout the day.

• Understands and fosters the hotel/venue/client relationship. Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot

and problem solve with equipment and software issues.

• Handles equipment challenges and changes in a timely and professional manner. Systems Knowledge

• Do the Right Thing - Understands company processes, follows procedures and completes systems entry

and paperwork accurately.

• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts

with other staff and outside vendors for equipment.

• See the Bigger Picture - Increases revenue by utilising floor up-selling techniques.
• Works with clients to finalise invoices.

Job Qualifications

• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio visual experience or equivalent in educational environment is preferred.

Competencies

• Ownership
• Hospitality
• Professionalism
• Responsiveness
• Safety Conscious
• Action Oriented
• Tech Savvy
• Ensures Accountability