Turkish Speaking Customer Support Representative

Role: Digital Ads & Enterprise Specialist – Turkish Speaker

Location: Lisbon, Portugal (100% On-Site; no relocation assistance provided)

Eligibility: Must currently reside in Portugal with active, valid work authorization

Experience: Entry-level (Full paid training provided; prior customer support or digital ad experience is a plus)

Compensation: Base salary + monthly performance bonuses + daily meal allowance + Day-1 private health & life insurance

Position Overview

Represent a premier global tech and social media brand as a Digital Support Consultant in Lisbon. In this role, you will assist small and medium-sized businesses utilizing the platform's digital advertising and e-commerce tools, helping clients troubleshoot account issues, expand market reach, and optimize ad performance.

Core Responsibilities

• Omnichannel Support: Deliver end-to-end customer care through live chat, email, and inbound/outbound phone calls.
• Technical Troubleshooting: Diagnose and resolve pre- and post-launch campaign errors, billing discrepancies, account blocks, and platform glitches.
• User Education: Guide business clients on ad tools and platform features to foster independent account management.
• Feedback Escalation: Spot trend issues or recurring technical bugs and escalate findings to technical/development teams.
• CRM Management: Log client interactions accurately in the database while strictly following data privacy regulations.

Candidate Requirements

Mandatory:

• Language Skills: Native or fluent command of written and spoken Turkish, alongside B2+ level English for systems, internal comms, and training.
• Location & Rights: Physical residency in Portugal with immediate, legal authorization to work on-site in Lisbon.
• Technical Agility: High digital literacy, comfort navigating multiple platforms at once, and flexibility to work rotating shifts (including occasional weekends).

Preferred:

• Prior experience in call centers, customer success, or digital marketing (eager entry-level candidates are fully welcomed).

Key Benefits & Workplace Culture

• Fully paid initial training program with ongoing professional development.
• Clear internal promotion pathways into Quality Assurance, leadership, and corporate roles.
• Modern Lisbon office equipped with collaborative workspaces and frequent team events.

Next Steps

Submit an updated CV written in English. Local candidates meeting residency and work authorization requirements will be contacted directly for a preliminary phone interview.