Inside Sales Administrator*

• We represent equal opportunities and diversity - regardless of gender, age, origin, religion, disability, or sexual orientation.

YOUR SKILLS / OUR FUTURE - Laserline is a leading international manufacturer of diode lasers for industrial material processing. For 29 years and with 400 employees, we have been transforming technological visions into forward-looking innovations. Our lasers are used in manufacturing all over the world, and internationally renowned companies from a wide range of industries are among our customers. As a high-tech company that continues to grow dynamically, we are always on the lookout for qualified specialists and young professionals who would like to shape the future of laser technology together with us.

Role Description

This is a full-time, or part time, on-site Inside Sales Administrator role based in Livonia, MI. The Inside Sales Administrator will support the sales team by managing inbound inquiries, preparing quotations, and maintaining accurate customer and order data in the CRM and ERP systems. Day-to-day tasks include processing purchase orders, tracking order status, coordinating with logistics and service teams, and ensuring timely and accurate communication with customers. The role also involves responding to customer questions, following up on open quotes, and assisting with basic sales reporting and documentation. The ideal candidate is organized, detail-oriented, comfortable with technical products, and committed to delivering a high level of customer service in a fast-paced industrial environment.

Qualifications

• Strong Inside Sales and Sales support skills, including experience handling inquiries, preparing quotes, and following up with prospects and existing customers.
• Excellent Communication skills, both written and verbal, with the ability to clearly convey technical and commercial information to diverse stakeholders.
• Proficiency in Order Processing, including entering and tracking orders, coordinating delivery details, and maintaining accurate documentation.
• Demonstrated Customer Service experience, with a focus on responsiveness, problem-solving, and building long-term customer relationships.
• Comfort working with CRM and ERP systems, strong attention to detail, and solid organizational and time-management skills.
• Ability to collaborate effectively with sales, applications, service, and logistics teams in an on-site office environment.
• Previous experience in industrial, manufacturing, or technical product environments is preferred; laser or capital equipment experience is a plus.
• High school diploma required; an associate or bachelor’s degree in Business, Marketing, or a related field is preferred.

What we offer:

• Competitive compensation package with comprehensive benefits (including 401K, health, dental, and vision insurance, paid vacation)
• Flexible working hours and a secure long-term position
• A high level of autonomy and responsibility
• Exciting technical challenges in an innovative environment

YOUR SKILLS / OUR FUTURE - We are looking forward to your application!