Customer Service Representative - Digital Technology
Encaja Talent · Lisbon, Portugal
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We're partnering with a leading global customer experience company to recruit English-speaking Operations Customer Experts for an international digital technology project based in Lisbon, Portugal.
This is an exciting opportunity to provide dedicated customer support to subscribers of a leading global social media and technology company. You'll assist users with subscription management, billing inquiries, account-related questions, and technical issues across popular social media, messaging, and AI platforms.
As part of the team, you'll also guide subscribers through exclusive features and innovative AI tools, helping them get the most out of their subscriptions while ensuring an excellent customer experience.
Key Responsibilities:
- Assist subscribers across popular social media, messaging, and AI platforms with subscription options, account management, technical issues, and platform features.
- Support customers with subscription sign-ups, renewals, billing inquiries, and plan upgrades or changes.
- Make targeted outbound calls to resolve subscriber inquiries more efficiently and provide personalized support.
- Educate subscribers on exclusive product features and AI capabilities to help them get the most out of the platforms.
- Monitor user feedback to identify trends, troubleshoot recurring issues, and minimize service disruptions.
- Deliver high-quality customer service and ensure a positive subscriber experience.
Your Qualifications:
- Fluent English (C1 level or above)
- Excellent verbal and written communication skills
- Customer-focused mindset with strong empathy and problem-solving abilities
- Ability to de-escalate challenging situations professionally
- Strong teamwork and collaboration skills
- Ability to handle confidential information responsibly
- Fast learner with good computer literacy
- Previous customer service experience is an advantage but not required
The Offer:
- Office-based position in Lisbon, Portugal
- Full-time employment
- Comprehensive onboarding and 10 days of paid training
- Rotating shifts (40 hours per week)
- Meal allowance
- Private health and dental insurance
- Holiday and Christmas allowances paid in accordance with Portuguese employment law
- Modern office facilities and an international working environment
- Long-term career development opportunities within a global organization
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