Senior operational risk & compliance specialist

Description

Purpose

As part of the central services team, you will drive Another Star's efforts to achieve world-class compliance in the domains of Health, Safety, Security & Risk Management. This includes researching, strategizing, and implementing best-in-class practices aimed at creating a safe environment for our employees and guests.

In this role, you will lead the rollout and maintenance of the Another Star Safety & Security framework globally, with a particular focus on the US market. Mentoring and guiding a specialist, you will oversee gap analyses and enforce citizenM standards for Fire, Food, and Workplace Safety. The ultimate objective of your role is to fortify the resilience of our hotel operations and elevate guest and employee satisfaction across all compliance domains.

We are looking for an experienced, high-impact safety/security professional who thrives on operational risk management, strategic workstreams, and cross-functional leadership. As the Subject Matter Expert (SME) in this domain, you will regularly collaborate with senior leaders across multiple functions within the Support Office, including Operations, Legal, HR, Facility Management, and Food & Beverage.

Your primary focus will be our US hotel portfolio and will include collaborating closely with our US teams. This involves adapting your schedule to US East Coast hours approximately two days a week to ensure seamless collaboration with regional teams.### Key Responsibilities

• Partner closely with the Global Head of Risk & Control to define and execute the global Operational Risk & Compliance strategy, acting as the primary Subject Matter Expert (SME).
• Continuously improve, innovate, and promote global Safety & Security processes and SOPs to enhance the long-term resilience of hotel operations.
• Spear(initiate) head the development and rollout of regionalized versions of Health & Safety Manuals specifically tailored to US codes and regulations.
• Co-Lead external safety and security partners in the US to ensure rigorous implementation of the operational-compliance framework, and oversee regular audits and operational risk assessments to proactively adapt to changing operational needs.
• Represent Operations and champion the Another Star Business Continuity Management (BCM) program globally.
• Hold global ownership of the corporate CCTV policy, ensuring compliance with privacy regulations and safety standards.
• Support Another Star’s Head of Insurance by coordinating, planning, and executing Insurance Risk Engineering inspections, as well as managing the subsequent follow-up actions.
• Involved in establishing robust safety and security processes for new hotel openings across the US.
• Optimize Food Safety, Fire Safety, and Workplace Safety management to maintain a unified global framework with necessary local variations; ensure all documentation, requirements, and incidents are meticulously logged using our compliance software.
• Prepare and deliver advanced analytics, statistics, and strategic reports to update senior management on safety and security performance.

Qualifications / skills

• Minimum Bachelor’s degree in the field of; Health & Safety, Security, Risk Management, Crisis Management, or similar.
• Relevant work experience in H&S, security.
• Willing to work from our office 2-3 days a week.
• Adapt to US East Coast hours approximately 2 days a week.
• Fluent in English.
• Smart thinker, team player, and problem solver.
• Curious researcher with a big ambition.
• Self-motivated and positive influencer.

Locations / hours This position will be mainly based in Leiden, the Netherlands. Working hours: Monday to Friday. This is a hybrid role, not fully remote.### What's in it for you?

• citizenM experience nights for you (discounts for friends and family)
• Favourable rates at Marriott hotels
• Personal and professional development opportunities and programs
• Latest tech devices and all the tools you need to be successful in your role
• Commuting travel costs covered (by car or public transport)
• Pension and cycle-to-work scheme
• Subsidized fresh daily lunches at our support office
• Flexible public holidays
• Employee assistance program
• Varied team days and social events (from food trucks and quizzes at the office to parties on boats)
• Modern office in Leiden, 500m from the central station

About Another Star

Another Star is the company behind all citizenM hotels in Europe and the USA. Our purpose is simple – to make sure citizenM hotels have everything to run smoothly and keep the guests happy. Bedding, tech, room maintenance, crunchy croissants and more – Another Star takes care of it all.

citizenM hotels were founded in 2008 by Rattan Chadha. From 2008 to 2025, citizenM was its own owner-operator, which is unusual in the traditional hotel industry where separate owners and operators are the norm. In 2025, the citizenM brand was acquired by Marriott International and added to their existing portfolio of 30+ hotel brands worldwide. A new company was created to keep hotel operations under one roof – that’s Another Star. It may be a new company by name, but it’s made of the same people who have been building and running citizenM hotels for two decades – knowledgeable and guest-fanatic.

Another Star operates 37 citizenM hotels – all in Europe and the USA. The remaining two hotels – one in Kuala Lumpur and one in Taipei – are operated by Marriott.