Head of Foundation Processes

A Snapshot of Your Day

Join us as the Head of Foundation Processes, where you will take charge of managing and optimizing operations across Change, Request, Configuration, Test, and Performance Management processes. You will lead a global team, steering service quality and cost while continuously improving these processes to maximize output for all teams within Digital Core. Collaborating closely with various departments, business units, and external partners, you will ensure seamless service design, implementation, and delivery. As the Business Project Manager for your process teams, you will oversee project execution and act as the main Risk Owner, addressing cybersecurity risks to maintain compliance and enhance operational efficiency.

How You’ll Make an Impact

• Manage and continuously improve Foundation Processes by applying ITIL practices to elevate service management maturity.
• Own the risk position for your processes, driving the mitigation of risks identified by Cybersecurity (CYS).
• Steer service quality in alignment with service costs, ensuring the needs of Digital Core teams are met.
• Define business objectives for projects within your scope, control project scope, and approve deliverables on behalf of the business.
• Lead a global team, setting clear objectives, enhancing performance, and fostering skill development across your processes.

What You Bring

• Strong knowledge of Service Management and related technologies, particularly in operational technology within a shopfloor environment.
• Several years of experience managing services and collaborating with departments and external partners in a large enterprise setting.
• Proven track record in delivering projects from the business side, including defining objectives, running User Acceptance Testing (UAT), and driving adoption.
• Experience leading distributed or global teams effectively.
• Proficiency in Service Management tooling, especially ServiceNow, along with strong decision-making and problem-solving skills.

About the Team

You will be part of the Operation & Orchestration in Infrastructure team (OO), a dedicated team focused on operational excellence and the execution of IT processes. Our mission is to manage and optimize IT services, ensuring they meet the needs of the organization and its stakeholders. We foster an atmosphere that encourages learning and skill development in an agile and flexible working environment.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With over 100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world’s electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: Siemens Energy Careers

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character—no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• Work with diverse teams across a global organization.
• Excellent opportunities for career development and professional growth.
• Competitive salary and attractive compensation package.
• Meal allowance or access to on-site canteen facilities.
• Wide range of corporate discounts and employee benefits.
• Comprehensive welfare package, including Health Insurance, Life Insurance, and additional employee benefits.

Join us and be part of a team that values your contributions and supports your growth!