Team Team Lead Engineering Operational Enablement

Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.

Die Position

As an Engineering Manager you will ensure and support the hardware, software and/or service delivery as a leader setting focus, removing impediments, managing stakeholders and creating efficiencies in collaboration wherever possible. You will focus on capabilities development of your team members that align with the function’s vision and will encourage your team to self-define their career journey and seek ways to enable development opportunities in the direction of the journey. You will support them in removing roadblocks and by setting focus on their performance management and make sure to develop your team with the right skills, healthy dynamics and a sustainable pace.

Description of the area

The Digital Operations and Reliability function ensures the proactive management and maintenance of the optimal performance, reliability, and availability of all RDT enterprise-wide digital platforms and Infrastructure, minimizing disruption to critical business processes across the value chain, and guaranteeing compliance.

The Team Lead for Operational Enablement drives the strategic transformation of our Configuration Management Database (CMDB) and Operational Support Models. You will bridge the gap between business application contexts and complex data structures, leading a team of experts dedicated to ensuring high-quality IT service management data, seamless automated ticket routing, and accurate impact analysis across all enterprise products.

You will collaborate directly with Product Managers to translate complex business contexts into accurate CMDB dependency trees, automated ticket routing rules, and impact analysis structures. You will be responsible for ensuring our 300+ enterprise products maintain flawless operational support models without burdening software development teams.

Job responsibilities

• Strategic& Team Leadership: Build and lead a high-performing team of data modelers and support architecture specialists. Establish the department's operational roadmap, service intake model, and capacity planning.
• Support Model& CMDB Governance: Act as the accountable authority for CMDB data quality standards, data modeling guidelines, and structural support frameworks across all product teams.
• Cross-Functional Consulting: Partner with Product Managers and Product Teams to translate complex business and technical contexts into robust operational support structures, eliminating the burden of low-frequency, high-complexity modeling on individual teams. Work with Observability and SRE teams for Standardizing our knowledge and its relationships unifies disparate tools (Grafana, Splunk, etc.).
• Quality Assurance& Compliance: Define performance metrics, continuous monitoring, health checks, periodic reviews, enforcement mechanisms, and automated validation rules to maintain 100% accurate dependencies, impact maps, and ticket routing logic.
• Process Enablement& Frameworks: Standardize playbooks, intake frameworks, and self-service guidelines to streamline how product teams interface with IT Service Management systems. Contextual layer for operational telemetry (dependencies, ownership, business mapping) to enable reasoning.
• AI Tools and Automation Adoption: Define and adopt AI-driven Solutions and rulesets to support the identification of operational support structure gaps and the automation of the corrective actions in the CMDB. Provides the necessary high-quality, real-time data layer to safely automate operations and prevent AI "hallucinations “.

Qualifications

• Experience: 5+ years in IT Service Management (ITSM), CMDB design, enterprise data modeling, or IT operations, with at least 2+ years in a team leadership or technical coordination role.
• Technical Expertise: Deep knowledge of modern ITSM/CMDB structures (e.g., ServiceNow, Jira Service Management), service mapping, automated routing, and CI dependency modeling.
• Domain Mastery: Proven track record bridging technical data architectures with business application logic; ITIL framework certification is a strong plus.
• Leadership& Influence: Outstanding ability to guide cross-functional product teams, enforce standards without creating friction, and drive culture change around data accountability.

#RDT2026

Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Madrid. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.

Wer wir sind

Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.

Gemeinsam können wir eine gesündere Zukunft gestalten.

Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.