Clinical IT Service Manager (m/w/d) KIS/HIS & PACS & Interoperability

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Clinical IT Service Manager (m/w/d) KIS/HIS & PACS & Interoperability

Location: Hybrid Role in Vienna, 20% travel

You will act as the central point of coordination between customers, stakeholders, and technical teams, proactively driving continuous improvement and resolving service challenges. Bringing a strong understanding of clinical processes and data flows, you translate operational feedback into tangible improvements for products and services within complex healthcare environments.

Your Responsibilities:

• Act as the central point of coordination between customers, clinical stakeholders, and technical teams, ensuring the reliable operation and continuous improvement of clinical IT services
• Drive service excellence across KIS/HIS, RIS, PACS, and related healthcare IT systems, ensuring agreed service levels and high customer satisfaction
• Monitor, analyze, and report on service performance and operational KPIs, identifying opportunities to improve system availability, workflows, and user experience
• Collaborate with customers and internal teams to optimize clinical IT processes, data flows, and interoperability across connected healthcare systems
• Coordinate and oversee complex incidents affecting clinical systems, driving timely resolution, root cause analysis, and long-term corrective actions
• Facilitate transparent communication with customers and stakeholders regarding service performance, operational topics, system enhancements, and continuous improvement initiatives
• Partner closely with DevOps, infrastructure, and application teams to support deployments, integrations, interoperability requirements, and operational efficiency

Your Profile:

• Experience working with clinical information systems and healthcare workflows, ideally within hospital, radiology, or digital health environments
• Strong understanding of clinical data flows and interoperability standards such as HL7, FHIR, and DICOM
• Knowledge of healthcare IT ecosystems, including KIS/HIS, RIS, and PACS
• Experience managing or supporting operational services for healthcare applications, digital health platforms, or clinical systems
• Ability to translate operational challenges and customer feedback into service and process improvements
• Strong stakeholder management and communication skills, with the ability to collaborate effectively across customers, clinical users, and technical teams

What else do I need to know? The min gross annual salary for this position is at least 60.000,00 EUR. Depending on education and experience, overpayment is possible. Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Check our Careers Site at https://www.siemens-healthineers.com/de/career As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alerts that will keep you posted about new opportunities.

To all recruitment agencies: Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.