Global Director - Quality & Risk

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Quality & Risk Director serves as a strategic quality leader responsible for shaping the account's reputation and driving quality culture transformation. This role oversees the implementation, maintenance, and continuous improvement of comprehensive Quality & Compliance Programs. The position requires extensive collaboration with client quality units, account teams, and third-party vendors to ensure regulatory compliance, audit readiness, and superior service delivery performance that meets contractual obligations and industry standards.

This role can be based from our offices in either Poland, Dundee (Scotland), or Serbia.

Your day-to-day tasks will include:

Strategically develop, implement, and direct quality programs including non-conformance investigations, CAPAs, training compliance, and vendor qualifications to ensure deliverables meet or exceed expectations

Manage third-party vendor compliance programs encompassing qualification processes, quality agreements, audits, and performance monitoring

Interface directly with client quality personnel to ensure adherence to established Quality Agreements and proper documentation and guidelines

Develop trend analysis reports and maintain comprehensive infrastructure and compliance documentation to support regulatory requirements and audit readiness

Supervise, mentor, and train team members while collaborating with account-wide teams to share learnings, successes, and best practices

Ensure proper implementation of JLL's Quality Management System and ISO 9001:2015 requirements

Prepare and submit periodic account status reports related to Quality Programs and continuously improve processes to enhance client satisfaction

Physical Demands and Work Environment:

Office environment with standard business hours and occasional extended hours during audits or critical projects

Frequent computer use requiring proficiency with multiple software applications and quality management systems

Regular meetings and presentations requiring clear verbal and written communication

Occasional travel to client sites, vendor facilities, or other JLL locations may be required

Ability to work in a dynamic team environment with minimal supervision

May require working in regulated manufacturing environments following safety protocols

Required Qualifications:

Bachelor's degree in business management

Minimum 15 years of experience in quality engineering, facilities design, and production/facility operations (strong related experience may substitute for degree)

Proven experience in strategic quality and regulatory leadership for facilities from operations, facilities, and maintenance perspectives

Thorough understanding of international regulations as they relate to facilities, utilities, equipment, and laboratories supporting drug product manufacturing

Direct experience working in an Global Real estate industry in quality assurance or quality control capacity with solid regulatory background

Strong knowledge of ISO 9001:2015 standard requirements and implementation

Proven leadership skills to effectively direct and sustain compliant, ethical, and quality culture environments

Demonstrated excellent internal and external customer service experience with proven track record

Knowledge of Quality Engineering techniques including investigations, root cause analysis, CAPAs, audit programs, vendor qualification, and change control processes

Preferred Qualifications:

Working knowledge of Quality Management Software

Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint for report preparation and data analysis

Experience with technical report preparation and analysis for regulatory compliance and contractual responsibility verification

Strong oral and written communication skills with ability to interface effectively across all management levels and diverse technical/non-technical customer base

Self-motivated and detail-oriented professional comfortable working independently with minimal supervision

What we offer:

Competitive Rewards & Benefits Permanent contract after probationary period, private healthcare, cafeteria system, life insurance, and employee assistance program

Flexible Work Environment Hybrid model in premium Warsaw Spire workspace with state-of-the-art facilities and metro access.

Career Development & Growth Robust development opportunities with 80% employee participation in structured programs, AI upskilling, and professional training.

Stability & Recognition 78% employee recommendation rate, recognized for 18 consecutive years as one of the World's Most Ethical Companies.

Inclusive & Supportive Culture Strong commitment to Diversity, Equity & Inclusion across multiple employee resource groups and initiatives.

Global Perspective 60 nationalities and 40 languages represented, offering rich cultural exchange and collaboration opportunities.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.