Part-Time Customer Service Agent – Peak Season

About the role

At Rugvista, our mission is to help people to a home they love. As a part-time Customer Service Agent, you will join our Customer Service team to provide extra support during our busiest period of the year, from October through January.

During peak season, customer contacts increase significantly, and you will play an important role in helping us provide fast, friendly, and reliable support. You will assist customers throughout their journey with us – from helping them find the right rug to answering questions and assisting with orders, deliveries, returns, refunds, and any issues along the way.

You will work in a fast-paced e-commerce environment with a high volume of incoming customer cases, where both quality and efficiency matter. You need to be able to stay focused and structured, prioritize quickly, and handle customer cases efficiently while maintaining a friendly and professional tone.

You will work closely with our experienced Customer Service team and report directly to the CS Team Manager. You will receive training and support to help you get comfortable with our systems, processes, and ways of working.

This role is a great fit for someone looking for flexible part-time work who enjoys working at pace, helping customers, and being part of a supportive team.

Main responsibilities

• Handle customer inquiries via email, phone, social media, and selected marketplaces
• Provide accurate and clear information regarding orders, deliveries, returns, and refunds
• Resolve customer issues efficiently while maintaining a high level of customer satisfaction
• Collaborate with colleagues and internal teams when needed to resolve customer cases
• Contribute to meeting our team service-level targets and maintaining a high standard of customer service
• Actively contribute to a positive and supportive team environment

Working hours & availability

This is a temporary part-time position from October through January, supporting our Customer Service team during our busiest period of the year.

Working hours will primarily be scheduled during weekday afternoons and weekend mornings, with the number of hours varying depending on customer volumes and business needs. We are therefore looking for someone who can be flexible and is available to work more during our busiest weeks.

What you bring

• Previous experience working in customer service or a call center environment is required, preferably within e-commerce
• You enjoy working at a high pace and stay calm and focused when things get busy
• You are comfortable handling multiple customer cases while maintaining quality, efficiency, and a friendly tone
• You are comfortable working independently and finding solutions
• Strong verbal and written communication skills in English; additional languages are a plus
• Experience working with Zendesk, Talkdesk, or similar customer service platforms/tools is a plus
• You are available to work primarily weekday afternoons and weekend mornings from October through January
• You have the right to work in Sweden

What we offer

• A hands-on customer-facing role where you can make a direct impact on the customer experience
• Opportunity to work in an international e-commerce environment.
• A dynamic, fast-paced environment with high ambitions and short decision paths.
• A collaborative and value-driven culture, with genuine respect for people and ideas.
• A newly developed office in Malmö, designed for collaboration and performance, including a fully equipped on-site gym.

Apply

Apply with your CV and tell us briefly what attracts you to the role. We review applications continuously, so please submit yours as soon as possible, but no later than September 25.

About Rugvista

Rugvista is one of Europe’s leading online rug retailers. Since 2005, we have helped customers

find their perfect rug through our web shops in 20 languages. We offer a seamless digital

shopping experience with designs ranging from modern to timeless classics.

With 20 years of experience in sourcing, designing, and developing rugs, we combine quality,

style, and value. Our curated range includes everything from affordable designs to high-end

handmade pieces, all under our own brand, Rugvista.

We are a team of around 100 people, headquartered in Malmö, Sweden, with an additional office

in Berlin. Our ambition is to be the go-to brand for rugs in Europe, a place where people want to

shop, work, and grow. We are also committed to making a positive impact in the communities

where our rugs are made.

Rugvista Group AB (publ) is listed on Nasdaq First North Premier Growth Market under the ticker symbol “RUG.”