At HEINEKEN Kraków (HEINEKEN Business Services Poland) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

As an IoT Service Engineer, you ensure service delivery and support, facilitate the correct routing of incidents and operational questions, support self-servicing help needs, and work closely with suppliers, Product Owners, Deployment Teams, regions, and engineering teams to ensure product success delivery and operation.

Your responsibilities would include:

• ensuring consistency of the overall solution
• working with the Product Owner to understand, elicit, analyze, document and communicate program and platform/application support requirements
• managing the quality of the support solutions and processes
• identifying potential bottlenecks and their underlying causes that affect the product and proposing how to resolve these
• keeping up with relevant developments in own functional area and ensure development, transfer and retention of knowledge
• partnering and influencing PO to introduce enhancements with the allocated timescale and quality standards that minimize rework and aspire a zero defect culture
• being responsible for ensuring the overall HEINEKEN standards and best practices are adhered by (i.e. Quality, Compliance);
• being a dedicated team member that remain assigned to the Product Team over longer periods of time, with a possibility of “L1 support” (if by when directing support requests he/she can already take action with the tools available)
• being a tech-savvy team member who develops products with innovative elements
• being willing to help other team members with removing impediments
• understanding business requirements and acceptance criteria in the form of user stories, assessing the complexity of these and translate into implementable solutions and configurations
• ensuring the product design and implementation adheres to functional requirements and architecture standards
• collaborating with different Corporate Supply Chain Process owners to determine and meet their reporting and analytics needs
• collaborating with a team of analytics enablement platform product and advance analytics to design, build and support internal business intelligence / analytics platforms to aggregate data across internal and external technical sources and disseminate analytical insights globally within the company
• raising cultural awareness and handling of communication styles.

You are a good candidate if you have:

• experience with safety, maintenance and continuous improvement processes in a manufacturing environment
• a strong technical background with experience in one or more IT areas and ability to work across a broad range of business and IT-related subject-matter areas
• experience with network and security technologies, including firewall management
• understanding of (batch) manufacturing modelling-, integration-, and security standards, primarily: ISA88/95
• proven record and hands-on experience in support organizations, troubleshooting and service delivery
• experience in SCADA/Historian systems (Kepware ServerEX, Ignition, Proficy, etc.)
• experience with digital services solutions for the shopfloor, such as service management solutions, e.g. providing services for Continuous Improvement (TPM) and Safety
• strong experience in Historian/IoT connectivity and different OT protocols (OPC UA, MQTT, Siemens Suite, Allen Bradley)
• PLC programming skills
• familiarity with OSI model
• proactiveness in researching/trying solutions and documenting in Knowledge DB (CB IoT Confluence page, etc)
• excellent communication skills (both verbal and in writing): ability to communicate well with technical and non-technical people
• ability to recognize the corporate strategy and understand stakeholder perspective
• a team player mindset and are able to work effectively at all levels of the product teams with the ability to influence others to move toward consensus
• fluent English skills.

You’re a perfect candidate if you also have:

• experience with RCA, ServiceNow, ITIL

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HBSP Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

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