Operations & Service Support Specialist

Seargin · Gdańsk, Poland

No Polish requiredPosted 6 days ago

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Location

Gdańsk

Country

Poland

Form of employment

Employment Contract

Experience level

Mid

Responsibilities

Consultant Onboarding & Offboarding
- Support consultant onboarding and offboarding, including contract extensions, administrative formalities, and equipment return control.
Client Onboarding Support
- Participate in client onboarding activities, including occasional visits to client offices with support from experienced team members.
Client & Consultant Relations
- Build and maintain positive relationships with clients and consultants through ongoing support and effective communication.
Daily Inquiry Management
- Handle day-to-day inquiries and reminders related to timesheets, trainings, invoices, and other operational matters.
Data Management
- Enter, verify, and update data in internal systems according to applicable guidelines and established procedures.
Document Processing
- Correct documents and ensure their accuracy and completeness while supporting the preparation of required materials.
Request Processing
- Support requests related to business trips, on-call duties, purchases, and other operational activities.
Operational Team Support
- Provide daily operational support, update service and project lists, and complete ad hoc tasks assigned by the supervisor.
Reporting & Travel Coordination
- Prepare basic summaries, presentations, and reports while organizing business trips and related arrangements. Requirements

English Language Skills
- Very good English skills at B2/C1 level, enabling effective communication and cooperation in an international environment.
Administrative Experience
- Initial professional experience or internship in administration, operations, HR, customer service, or a related area.
Work Organization
- Good organizational skills, ability to prioritize tasks, and willingness to learn and adapt in a dynamic environment.
Communication Skills
- Strong communication skills, openness, and a positive attitude toward cooperation with clients, consultants, and colleagues.
MS Excel Skills
- Very good knowledge of MS Excel for preparing, updating, and maintaining operational data and reports.
MS Office Knowledge
- Good knowledge of the MS Office package and ability to use common tools in daily administrative activities.
Accuracy & Reliability
- High level of accuracy, reliability, and attention to detail when handling documents, data, and operational processes.
Independent Teamwork
- Ability to work independently while remaining open to cooperation and supporting colleagues when needed.
Process Improvement Mindset
- Willingness to develop professionally and contribute to improvements of internal processes and daily operations.
Business Travel Readiness
- Readiness for occasional business travel and participation in client-related activities when required. What we offer

International Environment
- Work in a global team with daily opportunities to use foreign languages in an international environment.
Flexible Benefits
- Choose individual benefits through the MyBenefit platform, including access to the Multisport card.
Private Healthcare
- Access comprehensive private medical care, including convenient home visit options.
Group Insurance
- Benefit from preferential terms for group life and health insurance coverage.
Language Classes
- Take advantage of free English and German language classes to support your professional development.
Psychological Support
- Access professional psychological support with the opportunity to schedule consultations when needed.
Latest Technologies
- Work with modern technologies and contribute to innovative solutions, including artificial intelligence.
Technology Impact
- Participate in projects shaping the future of technology and supporting developments across diverse industries.
Innovation Culture
- Join an organization focused on innovation, pioneering solutions, and setting new standards within the technology industry.

Responsibilities

Consultant Onboarding & Offboarding

Support consultant onboarding and offboarding, including contract extensions, administrative formalities, and equipment return control.

Client Onboarding Support

Participate in client onboarding activities, including occasional visits to client offices with support from experienced team members.

Client & Consultant Relations

Build and maintain positive relationships with clients and consultants through ongoing support and effective communication.

Daily Inquiry Management

Handle day-to-day inquiries and reminders related to timesheets, trainings, invoices, and other operational matters.

Data Management

Enter, verify, and update data in internal systems according to applicable guidelines and established procedures.

Document Processing

Correct documents and ensure their accuracy and completeness while supporting the preparation of required materials.

Request Processing

Support requests related to business trips, on-call duties, purchases, and other operational activities.

Operational Team Support

Provide daily operational support, update service and project lists, and complete ad hoc tasks assigned by the supervisor.

Reporting & Travel Coordination

Prepare basic summaries, presentations, and reports while organizing business trips and related arrangements. Requirements

English Language Skills

Very good English skills at B2/C1 level, enabling effective communication and cooperation in an international environment.

Administrative Experience

Initial professional experience or internship in administration, operations, HR, customer service, or a related area.

Work Organization

Good organizational skills, ability to prioritize tasks, and willingness to learn and adapt in a dynamic environment.

Communication Skills

Strong communication skills, openness, and a positive attitude toward cooperation with clients, consultants, and colleagues.

MS Excel Skills

Very good knowledge of MS Excel for preparing, updating, and maintaining operational data and reports.

MS Office Knowledge

Good knowledge of the MS Office package and ability to use common tools in daily administrative activities.

Accuracy & Reliability

High level of accuracy, reliability, and attention to detail when handling documents, data, and operational processes.

Independent Teamwork

Ability to work independently while remaining open to cooperation and supporting colleagues when needed.

Process Improvement Mindset

Willingness to develop professionally and contribute to improvements of internal processes and daily operations.

Business Travel Readiness

Readiness for occasional business travel and participation in client-related activities when required. What we offer

International Environment

Work in a global team with daily opportunities to use foreign languages in an international environment.

Flexible Benefits

Choose individual benefits through the MyBenefit platform, including access to the Multisport card.

Private Healthcare

Access comprehensive private medical care, including convenient home visit options.

Group Insurance

Benefit from preferential terms for group life and health insurance coverage.

Language Classes

Take advantage of free English and German language classes to support your professional development.

Psychological Support

Access professional psychological support with the opportunity to schedule consultations when needed.

Latest Technologies

Work with modern technologies and contribute to innovative solutions, including artificial intelligence.

Technology Impact

Participate in projects shaping the future of technology and supporting developments across diverse industries.

Innovation Culture

Join an organization focused on innovation, pioneering solutions, and setting new standards within the technology industry.