LCA Support Specialist

As an LCA Support Specialist, you will help customers successfully perform Life Cycle Assessments themselves using Ecochain's software. Rather than conducting LCAs for customers, you will guide them in using the platform, answer technical and methodological questions, and help them become successful users of our software. In addition, you will play an important role in continuously improving our Help Center, AI support, and customer experience.

Your Responsibilities

As an LCA Support Specialist, you will support customers throughout their journey with Ecochain's software. Your responsibilities include:

• Answering customer questions about both LCA methodology and our software via Intercom, email, and "Talk to an Expert" sessions.
• Guiding customers in performing Life Cycle Assessments independently using Ecochain's software, helping them become successful users of the platform.
• Troubleshooting software issues and collaborating with Product, Engineering, Customer Success, and Professional Services to resolve complex cases and continuously improve the customer experience.
• Maintaining and improving our Help Center, AI Chat, and other self-service resources to increase support quality and AI response accuracy.
• Analyzing support trends, preparing monthly support reports and newsletters for LCA Support Plan customers
• Continuously developing your knowledge of our software, LCA methodology, environmental databases, and sustainability developments.

Every day brings a different mix of customer questions, technical challenges, and opportunities to improve both the customer experience and our support processes.

What do you bring?

• A completed Bachelor's or Master's degree in Environmental Sciences, Sustainability, Engineering, or a related field.
• Knowledge of or affinity with Life Cycle Assessment (LCA); experience is a plus but not required. We provide training and support to help you develop your expertise.
• An interest in both customer support and LCA
• Strong communication skills and the ability to explain complex technical or environmental topics in a clear and understandable way.
• A proactive, customer-oriented mindset with strong problem-solving skills.
• The ability to work independently while collaborating effectively with colleagues across different teams.
• Strong organizational skills and the ability to prioritize multiple customer requests.
• Fluency in English is required. Dutch is a plus.

What we offer

• The opportunity to contribute to accelerating the sustainability transition.
• A dynamic and international working environment with plenty of room for personal development.
• Extensive onboarding and training in both our software and LCA methodology.
• A collaborative team where knowledge sharing and continuous learning are encouraged.
• Attractive secondary employment benefits and a flexible working environment.

Our interview process:

• Online screening interview with the Director of Customer Services.
• Assignment
• First office interview with the Director of Customer Services and a LCA Support Specialist.
• Second office interview with the Chief Commercial Officer (30–45 minutes), followed by a short interview with the CEO and HR (30 minutes).
• Offer.

Would you like to join our team as our new LCA Support Specialist? We'd love to hear from you!

If you have any questions, please reach out to HRM@ecochain.com

No freelancers, recruiters, or employment agencies, please.