Customer Service Consignment Specialist

Job Requisition No

VN8494

Work Location Name

Poland - Hybrid (Krakow)

Worker Basis

Full Time

Worker Type

Employee

Contract Type

Permanent

Applications Close Date

Oct 31, 2026

Purpose

As a Customer Service Consignment Specialist, you will be responsible for ensuring accurate and timely reconciliation of consignment and ad hoc IOL stock with BVI customers. This role involves close collaboration with Sales Representatives and clients, as well as oversight of consistent and accurate invoicing for utilized IOLs.

Key Responsibilities

• Partner with Sales Representatives to complete stock checks in line with agreed schedules.
• Reconcile stock counts, investigate discrepancies, and ensure timely resolution.
• Liaise directly with customers regarding invoicing and stock-related queries for consignment and ad hoc lenses.
• Collaborate cross-functionally with sales teams to resolve discrepancies and finalize reconciliations.
• Coordinate the return of unused or excess consignment IOL stock.
• Organize and participate in regular review meetings with sales teams to track outstanding invoicing and stock counts.
• Prepare and analyze reports to monitor reconciliation progress by account and evaluate invoicing impact.
• Ensure consignment agreements are centrally stored, up to date, and accessible for internal stakeholders.
• Proactively identify and escalate stock turnover risks to relevant stakeholders.
• Maintain accurate and auditable records of stock checks and communications.

Qualification

• Fluent in English plus French and German or Dutch.
• Strong digital literacy, including proficiency in Microsoft Office and experience with ERP or similar systems.
• High attention to detail with a strong focus on accuracy.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a proactive and adaptable approach.
• Ability to work effectively in a collaborative, multicultural environment.
• Customer-oriented mindset with a calm and consistent approach.

Company

BVI® is refocusing the future of vision.

As one of the fastest-growing, diversified surgical ophthalmic businesses in the world, our purpose-built portfolio of trusted brands includes: Beaver® (Knives and Blades), Visitec® (Cannulas), Malosa® (Single-Use Instruments), Vitreq® (Vitreoretinal Surgical Products) and PhysIOL® (Premium IOLs), and spans more than 90 countries.

We’ve set our sights on touching the lives of millions of patients affected by conditions such as cataracts, refractive error, glaucoma, retinal disease, and dry eye. Unburdened by legacy or bureaucracy, we have developed our strategy around a simple concept – taking pride in delivering innovative solutions for our physicians and patients, based on their needs. We trust and empower our associates to make decisions and solve problems because collaboration drives us. Valuing agility, simplicity, and transparency, we stay committed to listening to our customers, delivering for our patients, and keeping the future in focus.

Learn more at www.bvimedical.com