Deputy Operations Manager

Job Requirements

At Lineage, helping to feed the world is more than a job – it’s a purpose we live every day. Lineage is the world’s largest and most innovative provider of temperature-controlled logistics solutions.

We are looking for an experienced Operations Manager to join our team in Milagro and take overall responsibility for the day-to-day operational performance of our site. This is a key leadership role, working closely with colleagues across Operations, Transport, Engineering, HR, Finance, Customer Service and QHSSE to deliver safe, efficient and customer-focused operations.

What you’ll be doing

As an Deputy Operations Manager, you will:

• Lead and oversee the site's operational teams, ensuring safe, efficient and high-quality warehouse operations.
• Take ownership of operational performance, ensuring customer requirements, production targets and KPIs are consistently achieved.
• Champion a strong health, safety, quality and compliance culture, ensuring relevant standards, policies and procedures are followed.
• Lead audit readiness and support internal, external, customer and regulatory audits, ensuring corrective actions are completed effectively.
• Build strong relationships with customers, internal teams and external partners, understanding their requirements and ensuring these are delivered.
• Support new customer onboarding and help identify opportunities to improve service and grow the business.
• Manage labour planning and productivity, balancing permanent employees, agency resource and overtime to meet operational and budget requirements.
• Monitor operational costs, including equipment, repairs, damages and customer charges, identifying opportunities for greater efficiency.
• Lead, develop and engage the operational team through clear objectives, regular performance conversations, coaching and development.
• Support recruitment, performance management, absence management and other people-related processes.
• Drive a culture of continuous improvement, challenging the status quo and identifying opportunities to improve processes, productivity and cost efficiency.
• Work collaboratively across the wider Lineage network to ensure clear communication and effective coordination between sites and functions.
• Take an active role in site meetings, engagement initiatives, improvement projects and customer-related activities.

What we’re looking for

We’re looking for a confident and people-focused operational leader who can balance customer service, safety, people, performance and commercial priorities.

You will ideally have:

• Several years' experience in an operational or supervisory leadership role, ideally within logistics, warehousing, cold chain or a similar environment.
• Experience leading and coordinating operational teams.
• Strong leadership, communication and relationship-building skills.
• A customer-focused and commercially aware approach.
• The ability to analyse operational data, identify trends and make informed decisions.
• A proactive approach to problem-solving and continuous improvement.
• The ability to work independently, take ownership and use your initiative.
• Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.
• Proficiency in Microsoft Office and data analysis tools.
• The flexibility and adaptability to work effectively in a changing, growth-oriented environment.
• A qualification or academic background in Engineering, Logistics, Business Administration or a related discipline would be valuable.

We are a global company which is expanding quickly across Europe; and you will grow with us; you will feel the impact of your work as the ‘tip of the spear’ playing a critical role in realising our purpose of transforming the supply chain to eliminate waste and help feed the world.

To support our growth, our leadership culture focuses us on developing talent internally and this is a great opportunity to nurture your career in a leading global company.

Lineage is an equal opportunity employer. We actively encourage applications without regard to race, colour, religion, sex, sexual orientation, national origin, age, gender identity, disability, veteran status, genetic information, or any other legally protect characteristic.

Job Reference: IND1