Klantenservicemedewerker (Customer Service Account Support)

Klantenservicemedewerker - Hoofddorp, Netherlands

Full-time, 12-Month Fixed Term Contract

About the Role

An exciting time to join AS Colour! As we continue to expand our operations in the Netherlands, we're on the lookout for another customer service team member. This is a unique opportunity to play a key role in shaping the customer experience for AS Colour in Europe.

In this role you will be the reliable point of contact for both new and existing customers, helping deliver an exceptional customer service experience for AS Colour.

You will also support the wider team as we grow and expand our footprint across Europe.

What You’ll Be Doing

In this role, you’ll be at the heart of our customer experience, supporting our growing base of B2B and retail customers across Europe. Your day-to-day will include (but won’t be limited to):

• Providing friendly, solution focused support to a dedicated group of B2B customers by handling enquiries, resolving issues or quoting on bulk orders.
• Responding to inbound phone calls from new, trade & retail customers.
• Managing customer support tickets via HubSpot to ensure timely and high quality resolution and response to our customers.
• Using MYOB EXO to track, manage and monitor order progress.
• Help process customer returns, credits and exchanges efficiently and accurately..
• Build strong relationships with our B2B customers to support their business and grow sales.
• Managing and completing wholesale applications and onboarding new customers.

We We’re Looking For

We're looking for someone who’s proactive, detail-oriented, and thrives in a fast-paced, customer-focused environment. Ideally, you’ll bring:

• 1-2 years customer service experience – apparel, fashion or streetwear would be advantageous.
• A solution focused attitude with the ability to think on your feet and engage with a wide range of people in a positive manner.
• Confidence working with CRM systems, Microsoft Office and adaptability to learn new tools quickly.
• A typing speed of at least 30 words per minute.
• Fluent in English and German is a must.
• Great attention to detail, especially when it comes to data entry and managing customer relationships.
• Strong communication skills and confidence in dealing with both internal teams and external partners.
• Excellent time management and ability to stay organised under pressure.
• The right to work and live in the Netherlands.

What We Offer

At AS Colour B.V., we believe in creating a great place to work and backing that up with real benefits. Here’s what you can expect when you join our team:

• A competitive salary of up to €3.500 gross per month.
• Full-time role minimum 38 hours per week.
• 8% holiday allowance, travel allowance & pension.
• Generous staff discount on all AS Colour apparel.
• Access to our Employee Assistance Programme (EAP)
• Opportunity to grow with an international company expanding in Europe.
• A positive, energetic and supportive work environment.
• Real opportunity to build your career.
• A strong focus on ethical and sustainable business practices.

About AS Colour B.V.:

Proudly launched in the Netherlands in November 2024, AS Colour is a global leader in premium blank apparel.

Based in the heart of Europe, we’re excited to bring our commitment to quality, sustainability and timeless design with high-quality basics to brands, creatives and retailers across Europe.

AS Colour was founded in 2005 in New Zealand and has grown from small operations in central Auckland to a global presence, with six distribution facilities and 26 retail locations across NZ, AU, US, UK and now the Netherlands.

As a company, we firmly believe that longer-lasting products are better for the environment. By creating exceptional quality garments built to last, we aim to reduce waste and encourage conscious consumption.

If this sounds like you and you are looking for a role that will have real impact at an awesome company, apply now with your CV and cover letter.

Job Types: Full-time, Contract
Contract length: 12 months

Application Question(s):

• What Customer Relationship Management (CRM) systems have you used?
• If you were successful in this role, when could you start?
• How many years’ experience do you have in a client services / account management role?
• Do you have customer service experience?
• Are you fluent in English and German?

Work authorization:

• Netherlands (Required)

Work Location: In person