Workplace Specialist

This position is based at our friendly office in Warsaw and you will join our Internal IT. The Internal IT team of six workplace specialists operates across Denmark and Poland providing onsite support to BECs employees and consultants across all office locations. The teams collaborates closely with our colleagues in both Workplace and Facilities management to ensure that our employees at all levels have a seamless experience.

Primary tasks and responsibilities include:

• Walk-in support, incidents and requests:

Record and resolve incidents and requests including handing out IT equipment

Responsible for stock management of IT equipment, installing PCs, storage media and other types of IT equipment

• Workplace and Meeting room equipment:

Perform 2nd level troubleshooting and support. Investigate recurring issues and propose improvement suggestions. Roll-out major (OS) updates, BIOS, firmware etc. Monitor PCs, IT workplace equipment and AV-systems proactively. Keep BECs IT workplace and meeting room equipment up-to-date.

• Asset Management, Re-use and Disposal service:

Maintain inventory of IT assets, Maintain Fixed Asset register, maintain regulatory compliance by ensure proper lifecycle management.

• On and offboarding:

Ensuring that all IT equipment and prerequisites are ready when new employees or consultants joins BEC. Vendor communication (TDC, Atea etc.) Ensure that IT equipment is returned when employees or consultants are leaving BEC.

• Enhance Service Delivery

Achieve efficient and high-quality IT support by implementing robust systems for tracking and managing support requests and incidents

• Optimize IT Equipment Management

Ensure consistent experience, high quality, and optimal performance of all IT equipment

• Foster Collaboration and Communication

Promote a culture of open communication and teamwork within the Internal IT team and across departments to enhance collaboration

To succeed you will have:

• Technical Proficiency:

Troubleshoot and resolve HW/SW issues efficiently. Support and maintain various operating systems. Stay relevant and competent by being curious and ensuring to be updated on new challenges and technologies.

• Problem-Solving Abilities:

Diagnose and fix problems quickly. Analyze situations and develop solutions.

• Communication and Collaboration:

Provide excellent support and advisory services. Collaborate with colleagues to enhance service quality. Create clear documentation for processes and solutions. Provide information clearly and effectively to both end-users and stakeholders at all levels. The role is internal customer facing, good interpersonal skills is a must.

• Risk and impediment management:

Identify, assess, and manage risks and impediments related to IT workplace and meeting room infrastructure.

It’s nice-to-have:

• Tools:

Knowledge of relevant tools (Jira, ServiceNow, Intune, MS Office etc)

• Experience:

Prior experience working in a regulated industry is an advantage.

Be your best self with BEC’s Benefits!

We offer a diverse range of benefits for our employees. Here are just a few of them.

• Flexible working hours
• Mental health support
• Free lunch at the office
• Professional development
• Referral bonus up to 10,000 PLN
• 600 PLN on a benefit platform a month
• Passion clubs and social events (Tennis, salsa dancing, board games and more!)

What does the recruitment process look like?

• Send us your CV: We want to get to know you

• Screening call: Let’s chat and see if we’re a match

• Technical test: Show off your knowledge!

• Meet our talent partner and technical expert: Learn more about the job, BEC Poland, and tell us more about your skills and experience.

• Meet your future manager and team: See who you’ll be working closely with.

• Time to sign the contact: We’re ready to welcome and onboard you to BEC!

Make us aware of your talent

If you have any questions related to the position, please contact Talent Attraction and Workforce partner Anders Skak-Arnstrup at rud@bec.dk

BEC is in the process of being acquired by our largest customer and co-owner, Nykredit, which is Denmark's largest mortgage provider and third-largest bank. We will become part of a new and larger organization called Nykredit Financial Technologies. In the transition phase, we are recruiting for roles that we expect to be highly needed in our future organization.