Customer Service Sales Area Manager

About the Company

Volpak is a leading organization headquartered in Santa Perpétua de Mogoda, Spain. As a key player in pouch-type packaging for over 40 years, we specialize in designing horizontal form-fill-seal, vertical multi-lane, and cartoning machines. Our business portfolio encompasses a wide range of innovative solutions in consumer goods products, such as sauces & condiments, dairy, and confectionery, while extending its capabilities to meet the needs of other sectors like pet food, home care and chemicals. We strive to continuously expand our offerings and enhance our capabilities to meet the evolving needs of our customers. For more detailed information about Volpak and its comprehensive business landscape, please visit www.volpak.com. Volpak is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia operates in 34 countries with 21 different companies and employs over 8,000 people as of 2026 About the Role

We are looking for a Customer Service Sales Area Manager to join our Customer Service team. Reporting directly to the Customer Service Director, this role is responsible for developing and driving Customer Service sales activities within assigned regions and business units, ensuring the achievement of commercial objectives and budget targets across the After Sales business lines. The position works closely with headquarters and regional teams to implement commercial strategies, support business growth, and deliver excellent customer satisfaction through service solutions, spare parts, upgrades, training, and field service activities. Key Responsibilities

• Implement the Customer Service sales strategy and drive business growth in the assigned area.
• Achieve budgeted sales targets for Spare Parts, Upgrades, Services, and other After Sales business lines.
• Identify new business opportunities and contribute to the development of innovative service products and solutions.
• Build and maintain strong relationships with customers, agents, distributors, and internal stakeholders.
• Coordinate and support regional agents and direct customers throughout the sales process.
• Collaborate with technical departments to assess customer requirements and prepare tailored commercial offers.
• Deliver Customer Service financial targets related to field service, training, upgrades, and rebuild activities.
• Negotiate and manage Service Level Agreements, maintenance contracts, and other service-related agreements.
• Handle complex customer claims and resolve issues using a structured and customer-oriented approach.
• Work closely with Engineering, Operations, OE Sales, and Project Management teams to improve products and customer experience.
• Ensure accurate reporting of sales activities, opportunities, forecasts, and customer interactions.
• Support continuous improvement initiatives by providing structured market and customer feedback.

What You Need to Be Successful

• Engineering degree in Mechanical Engineering, Electronic Engineering, or a related technical field.
• Strong interest and passion for technical and industrial automation topics.
• At least 4-5 years of experience in a similar sales or customer service role with demonstrated business results.
• Knowledge of mechatronic systems and industrial machinery.
• Experience in customer management and commercial negotiations.
• Solid understanding of multinational customers' service requirements.
• Previous experience in Field Service environments.
• Fluency in English; knowledge of German or other languages is considered an advantage.
• International exposure or experience is appreciated.
• Availability to travel internationally when required.
• Strong customer orientation and service mindset.
• Excellent communication, collaboration, problem-solving, and relationship-building skills.
• Ability to operate with integrity, transparency, innovation, and execution focus in a multicultural environment.

Our Offer

Compensation for this role includes a base salary starting from EUR 46,400, in line with experience. The actual offer may exceed this minimum based on the candidate's qualifications and fit for the role. The compensation package also includes a variable component in the form of an annual bonus, which can reach 10**%** of base salary at target. A range of additional benefits (e.g., insurances, etc.) is also available in accordance with Company policy. The applicable collective agreement is the CCNL Metalmeccanico

Join the Team!

Coesia is an equal opportunity employer. We believe in fair, merit-based recruitment and assess all candidates exclusively on the basis of their qualifications, skills, experience and suitability for the role.

Job Reference: CGS13513