Director, Product Partnerships

Global Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation.

GMNS Product leads the strategy, development, delivery, and operations of American Express network and acquirer products that power $1.9T+ in annual customer transactions. We serve our merchants, partners, and issuers across more than 170 markets worldwide, growing revenue by driving strategic, multi-year initiatives that deliver differentiated value to direct merchants, merchant partners, network partners, and ecosystem partners.

Within GMNS, the Product Growth organization is responsible for bringing Product and Network capabilities to market, evolving the product portfolio through partner engagement, and ensuring solutions work effectively with the right partners at the right time.

The Product Partnerships team is a dedicated regional team focused on expanding the portfolio of third-party partners needed to enable GMNS products at scale while ensuring effective relationship governance. This includes proactively identifying and engaging new entrants and innovators, growing existing third-party relationships, managing relationship governance and oversight, and deepening strategic partnerships with American Express.

In this role, the Director, Product Partnerships, will proactively identify new third-party solutions that complement GMNS products, integrate with the Network, and effectively manage associated risks.

This role reports directly to the Vice President, Solutions Consulting & Product Partnerships, and will partner extensively across GMNS Product, Solution Enablement, and Merchant Services.

• 8 years' experience managing and growing external partner relationships in payments or related fields.
• Strong people leader and manager with proven ability to develop and inspire diverse teams to reach their personal potential and consistently deliver on business goals
• Demonstrated ability to build, maintain, and leverage strong relationships with internal and external stakeholders, including industry partners.
• Excellent strategic thought leadership and complex problem-solving skills
• Proficient in leading others through change, and leading through ambiguity to define the path to progress and create reliable processes to advance business goals and measure outcomes
• Excellent oral and written communication and presentation skills, including the ability to articulate complex issues in a simple, non-technical manner, to fluently bridge business and technical discussions, and to tailor communication to various audiences
• Deep knowledge of the payments ecosystem, players and processing.
• Highly experienced in managing third-party relationships, including negotiating contracts, and actively managing risk, governance, and compliance oversight.
• Experience in business development or representing an organization at industry events with ability to translate industry intelligence into AXP opportunities. Willingness to travel to industry events. (10% travel estimate).

Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.