Main Specialist for BackOffice Process Optimization (m/f/d)

Job ID: 3591538

Main Specialist for BackOffice Process Optimization (m/f/d)

Warsaw

Professional

Application deadline: 21.11.2026

Regular (Part Time Possible)

T-Mobile Polska

Your Task

• Conducting and participating in projects in the field of optimization and automation of BO Department processes — coordination of activities, planning, monitoring of progress and implementation of solutions.
• Development of tools and customer service systems in BO - identification of areas for improvement, digitalization and automation.
• Coordination of interdepartmental cooperation — active communication and interaction with other units of the organization to ensure coherence of activities and efficient flow of information
• Supervision of bonus and incentive systems in the BO (updating and verification of the adequacy of tasks and levels of implementation for individual BO units)
• Monitoring and preparation of current statements of efficiency and quality results of BO units
• Close cooperation with the Head of Department and Section Managers in the BO

Your Profile

• Experience in customer service, knowledge of B2C product offering and customer service systems at T-Mobile
• Knowledge of English at B2 level — allowing free e-mail communication and active participation in meetings
• Ability to manage time and organize work independently
• Attitude towards the achievement of goals
• Communicative and collaborative skills — building relationships and effectively conducting agreements between teams
• Proactivity — initiating improvements especially in the area of automation or digitalization of processes, proposing new solutions and taking responsibility for entrusted areas

About Us

• Work in a team of specialists and managers experienced in customer service
• Conducting and coordinating intersectional collaboration with other T-Mobile units
• Participation and implementation of projects, real impact on the improvement of processes in the BackOffice area and the development of new service tools
• Active participation in the implementation processes of new systems (e.g. Sprinklr, OneView) and new services for Customers
• Ability to initiate and implement automation and digitization of processes

Job Benefits

Financial

Supervision of bonus and incentive systems in the BO

Professional Development

• Work in a team of specialists and managers experienced in customer service
• Participation and implementation of projects, real impact on the improvement of processes in the BackOffice area and the development of new service tools
• Active participation in the implementation processes of new systems (e.g. Sprinklr, OneView) and new services for Customers
• Ability to initiate and implement automation and digitization of processes