Customer Service Trainee

About the Company

Volpak is a leading organization headquartered in Santa Perpétua de Mogoda, Spain. As a key player in pouch-type packaging for over 40 years, we specialize in designing horizontal form-fill-seal, vertical multi-lane, and cartoning machines. Our business portfolio encompasses a wide range of innovative solutions in consumer goods products, such as sauces & condiments, dairy, and confectionery, while extending its capabilities to meet the needs of other sectors like pet food, home care and chemicals. We strive to continuously expand our offerings and enhance our capabilities to meet the evolving needs of our customers. For more detailed information about Volpak and its comprehensive business landscape, please visit www.volpak.com. Volpak is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia operates in 36 countries with 20 different companies and employs over 8,000 people as of 2023.

About the Role

Mission of the position: Proactively contact customers to generate new leads and sales opportunities. Maintain updated the CRM with customers contacts and installed base data. Main tasks and direct related responsibilities: • Data analysis: order intake performance, issues history, customer installed base and contacts. • Improve customer experience: proactively contact customers to check their equipment satisfaction level and identify further opportunities. • Direct each input to the right point of contact, triggering new potential sales. • Register in the CRM all the relevant information: customer data, cases, opportunities. • Follow up of the activated leads. • Administrative task linked to the department activity (quotations, purchase requests, etc.). • Regulatory compliance: knowledge of the company's safety, health and environmental protocols. • Use of PPE: mandatory use and maintenance of the PPE assigned to their position. • Good environmental practices: application of energy saving policies, paper reduction, and efficient use of resources. • Waste management: separation, classification and correct disposal of waste generated in the performance of their tasks.

What You Need to Be Successful

• Mandatory: Graduation in communication or languages (Degree or Vocational training) or Vocational Training in administration. • Mandatory: excellent communication skills in English. • Mandatory: good customer relational skills. • Mandatory: attention to details. • Desired: previous experience of CRM utilization.

Our Offer

- Flexible timetable. - Fresh fruit twice per week.

Job Reference: CGS13479