End-User Computing Support Analyst

About the role

We're looking for an End-User Computing (EUC) Support Analyst to join our global IT team. You will be based in Rotterdam, provide support to our employees in Antwerp, Rotterdam, Hamburg and Geneva office, so frequent travel (approx. 30%) is required for this role. This is an exciting opportunity for a hands-on technology professional who enjoys solving problems, improving the end-user experience and supporting colleagues across an international business.

You'll play a key role in building and supporting a modern Windows 11 environment while helping ensure our employees have reliable, secure and efficient technology every day.

What you'll be doing

As our EUC Support Analyst, you'll be responsible for delivering high-quality support and maintaining a stable end-user computing environment across the organisation.

Your responsibilities will include:

• Managing and supporting Windows 11 endpoint devices across laptops, desktops and mobile devices.
• Administering Microsoft Intune and Microsoft Endpoint Manager policies to ensure secure and effective device management.
• Providing 2nd line support for Microsoft 365, Microsoft Teams and Teams-enabled devices.
• Resolving technical incidents and service requests, including escalations from first-line support teams.
• Deploying software, managing operating system updates and monitoring endpoint patch compliance.
• Troubleshooting desktop, application, network, telephony and printing issues.
• Using diagnostic and remote support tools to identify and resolve technical problems.
• Working closely with infrastructure, network and security teams to deliver reliable IT services.
• Maintaining technical documentation and contributing to the continuous improvement of our knowledge base.
• Supporting IT projects and initiatives that enhance user productivity and security.

What we're looking for

Someone with experience in:

• Windows 11 administration and support
• Microsoft Intune / Microsoft Endpoint Manager
• Microsoft 365 and Microsoft Teams
• Endpoint management, software deployment and patching
• Desktop and mobile device support
• Remote support and diagnostic tools
• End-user computing environments within a medium to large organisation

Skills that will help you succeed:

• Strong troubleshooting and problem-solving capabilities
• Excellent communication and stakeholder management skills
• Ability to explain technical concepts in a simple and user-friendly way
• Strong organisational and prioritisation skills
• A proactive and collaborative approach
• A customer-first mindset and attention to detail

Qualifications

• Relevant IT qualification, certification or equivalent experience
• Additional Microsoft certifications would be advantageous
• Spanish language skills would be beneficial but are not essential

Why join Fyffes?

At Fyffes, you'll be part of a global organisation where technology plays a critical role in supporting our people and operations.

You'll have the opportunity to:

• Work within an international environment spanning Europe and beyond.
• Contribute to the ongoing modernisation of our end-user computing landscape.
• Collaborate with experienced IT professionals across multiple disciplines.
• Make a direct impact on employee productivity and user experience.
• Develop your skills through challenging projects and continuous learning opportunities.

If you're passionate about technology, enjoy helping people and want to be part of a business that keeps the world supplied with fresh produce, we'd love to hear from you.