T Hub - Contact Center Architect

T Hub - Contact Center Architect How to avoid professional compromises? Choose once and for all to

ENTER SUPERPOSITION

**Form of Employment:**Contract of Employment

**Location: Warsaw/**Remote/Hybrid} work model

Have you ever asked yourself whether you'd rather work in a big-tech, software house or startup? At home or in the office? In international teams or polish? At T Hub, there's one answer - YES!

T Hub Poland is a dynamic, forward-thinking division in T-Mobile Poland, where technology matters! It’s a place where best talents converge to ideate, prototype, and implement cutting-edge solutions in international projects held in Deutsche Telekom Group.

What tasks await you?

• Key role in all project phases for customer interaction solutions, including implementation, customization, and integration, based on platforms such as Genesys, Cognigy, or Parloa.
• Conducting customer workshops to gather requirements and crafting technical concept documentation.
• Advising customers and partners on solutions, ensuring feasibility, and delivering professional presentations.
• Focused development and implementation of interface integrations (e.g., WebServices, REST, JSON).
• Expertise development in domain knowledge, such as Contact Center (CC) and Conversational AI (CAI).
• Active communication and collaboration with customers and project partners
• Simultaneous contribution to 2-3 diverse and challenging projects in an agile work environment. What skills will be appreciated?

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• Experience in conducting customer workshops and creating technical concept documentation.
• Willingness to dive deep into at least one target platform (Genesys, Cognigy, Parloa), including interface development, customization, and integration.
• Strong understanding of relevant technologies like WebServices, REST, JSON, JavaScript, AWS, OAuth, SCIM, VoIP/SIP.
• Ability to communicate effectively in German and English with customers and partners (B2/C1).
• Desire to develop expertise in Contact Center and/or Conversational AI domain.
• Familiarity with Microsoft technologies (MS Teams, Azure, Entra) and knowledge of LLM and Prompting is a plus.

WHAT WE OFFER YOU

A dynamic environment where you’ll consecutively lead your contributions across diverse projects.

• Opportunity to become an expert in some of the most exciting cutting-edge technologies like Conversational AI platforms and VoIP solutions.
• A collaborative team setup that supports your growth in a customer-facing technical consulting role.
• Room for individual technological exploration while shaping innovative enterprise solutions. Our offer for you

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Working at T Hub will offer you an unique and highly rewarding experience on IT market. As a leader in the telecommunications industry, we do not only provide a platform to hone your technical skills but also empower you to be a catalyst for innovation.

You'll have the opportunity to work at the forefront of modern technologies, from 5G to IoT and AI, shaping the future of connectivity.

Benefits

• No dress code

  • you can just be yourself here

• Medical,

sport and life insurance

packages at preferential terms

• Access to: Percipio, Coursera, Rodos learning platforms

• Access to our products and

services at preferential terms

• Employment contract-based cooperation

• Know Talent - receive training

or financial bonus for

recommending new

employees

What will your recruitment process be like?

A fair approach to all people who want to join T Hub means that:

• The recruitment process is transparent;
• Our recruitment decision is based solely on an assessment of your skills (your race, skin color, sexual orientation, gender identity, origin, disability, political view, appearance, or religion will not have any influence on yhe outcome of the process);
• Regardless of the outcome of the process, you will get detailed feedback. Who are we?

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We're one of the four European technological hubs of the Deutsche Telekom group, to which T-Mobile belongs. Thanks to this, you have the opportunity to work on global projects as well as collaborate with business partners from various industries. Whether it's automotive, security, banking, or countless other options - be sure to explore them all!