Head of Operations

At Zoomo, our vision is to transition every commercial urban mile to light electric vehicles (LEVs) to build sustainable and more equitable cities. To that end, we are building the world’s most convenient, affordable, and safe e-bike platform.

In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >200 world class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully deploys these solutions around the world. We operate across the USA, UK, Europe, Canada and Australia. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Glovo, Doordash, JustEat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more.

The Role

We’re hiring the most senior leader in Spain, reporting to the COO, to own market performance end-to-end: operational excellence, growth, and P&L outcomes. You’ll shape and improve our physical operations (fleet, workshop, retail), lead a hands-on team on the ground, and drive pragmatic growth initiatives (pricing, channels, partnerships) to build demand. This role requires an entrepreneurial operator with strong ownership, comfortable both running day-to-day operations and identifying opportunities to improve and grow the business.

This person will own the Spanish market performance across business outcomes: operational excellence, unit economics, customer experience and growth. This is a hands-on, on-the-ground leadership role. You can expect to:

• Drive local growth strategy: identify demand constraints and run pragmatic tests (pricing, offers, channels, local partnerships) with clear measurement.
• Stabilise and scale core operations (workshop + retail + fleet logistics). Expand capacity thoughtfully as demand grows, ensuring process discipline and cost control.
• Deliver excellent B2B operations (SLA, onboarding, servicing, reporting) while maintaining focus on B2C growth (majority of the business).
• Own P&L rhythm for Spain: budgeting, forecasting, cost control, and trade-offs that protect unit economics while enabling growth.
• Hire, coach, and performance-manage a high-accountability frontline team; develop 1-2 strong leads to strengthen local leadership depth.
• Lead safety initiatives and programs to ensure we continue to keep customers and employees safe at scale.
• Own the weekly operating cadence and core KPIs for Spain. Ensure pragmatic processes that keep the operation in control are implemented and digested by the team.
• Create a high-performance culture: clear ownership, measurable goals, fast problem-solving, and strong talent development.
• Act as the senior leader in Spain, partnering with central functions (Ops, Growth, Finance, Revenue, Tech, People) to set priorities, ensure support and deliver results.
• Handle local ‘GM admin’ with limited support: vendors, facilities topics, contracts coordination, and operational bureaucracy - solve problems end-to-end.

Requirements

• 5+ years of experience managing frontline operations in a fast-paced, physical environment (last-mile, mobility, retail ops, field services, logistics).
• Proven track record improving measurable outcomes (throughput, quality, cost, availability, customer metrics) via hands-on leadership and process discipline.
• You have hired and led frontline teams; comfortable with performance management and raising the bar in junior teams.
• You are an entrepreneurial operator with a high-ownership mindset who thrives in ambiguous, decentralised international environments, proactively building solutions and driving impact without the need for constant direction.
• You have a bias for action and experimentation: identify levers, run tests (incl. pricing/channel changes), measure impact, iterates fast. Comfortable switching between floor-level detail (workshop/retail) and business planning (forecasting, stakeholder updates).
• Basic P&L experience: has managed or strongly influenced revenue and cost lines; can budget/forecast and make trade-offs.
• Comfortable handling administrative complexity and operational bureaucracy; can coordinate vendors/contracts/facilities issues end-to-end.
• Experience in a scale-up or transformation environment with ambiguity and limited structure; can build order without heavy support.
• Humility is something that comes naturally to you. You’re a born collaborator and you care about getting to the right answer more than who came up with it.

Benefits

We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:

• Working with a switched on team that strives to make the streets greener and serve the rider
• Base Salary €65,000 - €85,000 plus bonus (depending on experience)
• Benefit from the company's success, through equity options - giving you ownership in and financial upside to the company’s long term success
• Global and country-specific benefits packages
• Flexible working that is focussed on the delivery of OKRs
• Monthly team outings & events
• Get to know our product by using one of our e-bikes
• Annual learning and development allowance
• Mental wellbeing support

Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.

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