Logistics Business Partner (m/f/d)

Are you ready to unleash your potential? At the Straumann Group, we're on an exciting journey of growth, innovation, and impact – driven by our mission to improve oral health and transform millions of lives worldwide.

United by a shared goal, we give our best every day and cultivate a performance-oriented, player-learner culture that fosters collaboration, curiosity, and ambition. Here, you have the opportunity to actively shape your career and further develop your skills, passion, and willingness to learn. Together, we not only create more beautiful smiles but also unlock the potential of people – including our own.

As a Logistics Business Partner (m/f/d), you will take end-to-end ownership of the transportation and distribution agenda for our Ortho business. You will play a key role in ensuring business continuity, reliable service, and strong logistics performance across international markets.

Working closely with couriers, manufacturing sites, customs and trade experts, and local teams, you will monitor international shipments, manage escalations, drive KPI and exception management, and identify opportunities for continuous improvement. In this role, you will help establish scalable logistics governance that supports the sustainable growth of the business.

Your workplace will be in Madrid.

Your responsibilities:

• Act as the main logistics partner for Ortho and own the end-to-end transportation and distribution process, from manufacturing handover through customs clearance and delivery follow-up
• Own courier OTIF, lead time, and logistics cost performance through reporting, root-cause analysis, and corrective actions
• Work with the Logistics Control Tower (LCT) team to monitor shipments and coordinate resolution with carriers, plants, customer care, customs, procurement, and local teams
• Manage customs and trade-related issues with the relevant stakeholders, ensuring timely documentation, escalation, and closure
• Review service provider performance, participate in QBRs, and partner with Logistics Procurement on service, compliance, and cost improvements
• Ensure billing, invoicing, claims, ticket follow-up, and contractual terms with couriers and logistics providers are properly managed
• Lead or support logistics workstreams such as transport setup changes, new lanes, service model adjustments, and contingency planning
• Strengthen governance, simplify escalation routines, improve KPI visibility, and standardize ways of working across the Ortho logistics model
• Partner with Production, Customer Care, subsidiaries, and the wider Ortho network to resolve customer-impacting issues involving logistics
• Act as the connection point into the wider GLD organization and align with adjacent supply chain teams when required, while keeping logistics as the core focus of the role

Your profile:

• Bachelor's or Master's degree in Supply Chain, Logistics, International Trade, Business Administration, Engineering, or a comparable field
• Extensive relevant experience in logistics, transportation, distribution, or supply chain operations, ideally in an international matrix environment
• Strong experience balancing strategic ownership with hands-on execution in carrier management, KPI tracking, exception handling, and cross-functional coordination
• Solid exposure to customs, trade, and international shipment flows; courier / express network experience is a strong advantage
• Experience driving process improvement, governance, and operational discipline in complex or evolving business environments
• Good knowledge of international transportation, customs, trade compliance, and distribution processes, continuous improvement or project management training is an advantage
• Strong Excel skills and confidence working with operational data, dashboards, and shipment visibility tools

What makes you a great fit:

• You demonstrate strong ownership and business partnering skills while staying close to operational realities
• You are structured, analytical, and process-oriented, with strong prioritization and follow-through
• You are a strong coordinator and communicator who can align stakeholders and challenge constructively
• You are customer-focused and resilient, and feel comfortable working under pressure and navigating ambiguity
• You are fluent in English. Proficiency in Chinese (Mandarin) and/or an additional European language is an advantage