De Palm Island- Operations Manager

WE’RE HIRING

OPERATIONS MANAGER – DE PALM ISLAND

Are you a strong operational leader who can oversee multiple departments, keep standards high, solve problems quickly, and make sure the entire guest operation runs smoothly?

De Palm Island is looking for an experienced Operations Manager who will take responsibility for the overall daily operation of the island and lead all operational departments together as one team.

YOUR RESPONSIBILITY

As Operations Manager, you will oversee and coordinate the day-to-day operation of:

• Food & Beverage
• Maintenance
• Lifeguards
• SeaTrek / Divers
• Captains
• Cleaning / Utility
• Rangers
• Guest Ambassadeurs
• Assistant Managers
• Shift Leader

You will report directly to the General Manager of De Palm Island and will be responsible for ensuring that all departments operate safely, efficiently, professionally and according to De Palm Island standards.

WE ARE LOOKING FOR SOMEONE WHO:

• Has strong leadership and people-management skills
• Can manage several departments and priorities at the same time
• Is highly organized and operationally focused
• Is visible on the floor and comfortable working hands-on
• Can make quick and sound decisions under pressure
• Has strong problem-solving skills
• Holds managers and supervisors accountable
• Has excellent communication skills
• Has a strong guest-service mentality
• Can coach, motivate and develop teams
• Works well in a fast-paced hospitality environment
• Has experience with staffing, planning and daily operational coordination
• Understands safety, compliance and operational procedures
• Has financial awareness and understands budgets and cost control
• Has knowledge of inventory, purchasing and procurement
• Can work closely with Finance, Purchasing, Warehouse and senior management
• Is flexible and available to work weekends, holidays and extended hours when required

EXPERIENCE & EDUCATION

Candidates should preferably have:

• Minimum HBO or equivalent in Hospitality Management, Business Administration, Operations Management or a related field
• Minimum 5 years of hospitality or operational experience
• Minimum 2 years in a supervisory or management position
• Proven experience managing multiple operational departments or teams
• Experience in a high-volume hospitality, resort, attraction or leisure environment is strongly preferred
• Knowledge of food safety and hygiene standards; HACCP knowledge is an advantage

LANGUAGES

• English is required
• Spanish is a strong advantage
• Dutch and/or Papiamento are considered an advantage

THE PERSON WE NEED

We are looking for someone who does not manage only from an office.

The right candidate is visible, proactive, decisive, and guest-focused. You should be comfortable walking the operation, identifying problems before they become bigger issues, supporting your managers and supervisors, and making sure every department works together.

If you are the type of leader who sees the entire operation, takes ownership and gets things done, we would like to meet you.

Company Benefits

• Competitive salary and opportunities for growth.
• Health insurance and wellness benefits.
• Training and development programs to support your career path.
• A supportive, inclusive, and fun work environment.
• Recognition programs, point-based reward systems, and employee appreciation events

Ready to make an impact? Apply now!