Contact Center Architect (m/f/d) T Hub

Job ID: 3576259

Contact Center Architect (m/f/d) T Hub

Warsaw

Professional

Application deadline: 30.12.2026

Regular (Part Time Possible)

T-Hub Polska

Your Task

• Key role in all project phases for customer interaction solutions, including implementation, customization, and integration, based on platforms such as Genesys, Cognigy, or Parloa.
• Conducting customer workshops to gather requirements and crafting technical concept documentation.
• Advising customers and partners on solutions, ensuring feasibility, and delivering professional presentations.
• Focused development and implementation of interface integrations (e.g., WebServices, REST, JSON).
• Expertise development in domain knowledge, such as Contact Center (CC) and Conversational AI (CAI).
• Active communication and collaboration with customers and project partners
• Simultaneous contribution to 2-3 diverse and challenging projects in an agile work environment.

Your Profile

• Experience in conducting customer workshops and creating technical concept documentation.
• Willingness to dive deep into at least one target platform (Genesys, Cognigy, Parloa), including interface development, customization, and integration.
• Strong understanding of relevant technologies like WebServices, REST, JSON, JavaScript, AWS, OAuth, SCIM, VoIP/SIP.
• Ability to communicate effectively in German and English with customers and partners (B2/C1).
• Desire to develop expertise in Contact Center and/or Conversational AI domain.
• Familiarity with Microsoft technologies (MS Teams, Azure, Entra) and knowledge of LLM and Prompting is a plus.

WHAT WE OFFER YOU

A dynamic environment where you’ll consecutively lead your contributions across diverse projects.

• Opportunity to become an expert in some of the most exciting cutting-edge technologies like Conversational AI platforms and VoIP solutions.
• A collaborative team setup that supports your growth in a customer-facing technical consulting role.
• Room for individual technological exploration while shaping innovative enterprise solutions.

About Us

Working at T Hub will offer you an unique and highly rewarding experience on IT market. As a leader in the telecommunications industry, we do not only provide a platform to hone your technical skills but also empower you to be a catalyst for innovation.

You'll have the opportunity to work at the forefront of modern technologies, from 5G to IoT and AI, shaping the future of connectivity.

Form of Employment: Contract of Employment OR B2B Contract

Location: Remote with approx. once per quarter presence in HQ (Warszawa, ul. Marynarska 12)

Have you ever asked yourself whether you'd rather work in a big-tech, software house or startup? At home or in the office? In international teams or polish? At T Hub, there's one answer - YES!

T Hub Poland is a dynamic, forward-thinking division in T-Mobile Poland, where technology matters! It’s a place where best talents converge to ideate, prototype, and implement cutting-edge solutions in international projects held in Deutsche Telekom Group.

Job Benefits

Work-Life Balance

• Remote work with approximately once per quarter presence in HQ (Warsaw)
• Choice of employment form: Contract of Employment OR B2B Contract

Professional Development

• Opportunity to become an expert in cutting-edge technologies like Conversational AI platforms and VoIP solutions
• Collaborative team setup that supports growth in customer-facing technical consulting role
• Room for individual technological exploration while shaping innovative enterprise solutions
• Contribution to 2-3 diverse and challenging projects in an agile work environment