Troubleshooting / QSS

Long Description

Forvia Interiors is looking for a Troubleshooting / QSS position to be based in Santa Maria da Feira, Portugal.

Main Mission

The role of the risk mitigation and troubleshooting team is to manage supply chain in risk/crisis and to manage the requirements of urgent transport flows:

• Set up a coverage report retrieve for all impacted suppliers/plants
• Arbitrate priorities of plants’ needs
• Ensure the correct documentation is available for suppliers/plants (inbound deliveries, manifests)
• Ensure that urgent shipments are triggered, selected, and delivered on time
• Troubleshoot any issue that may arise during the delivery process
• Communicate additional costs due to disturbances to the Service quality and performance team

Deliverables, Performance Indicators

• Alerts: # of red and yellow alerts
• Stoppage OEM ( PF4)

Specific activities

Execution

• Daily monitoring of suppliers in crisis through meetings/action plan and arbitration (priority list record daily)
• Coordinate and require urgent procurement/shipments, together with premium team, and reporting if need it the tracking shipments
• Initiate premium freight
• Communicate with Plants, Suppliers and Traffic schedulers team, carriers to ensure arrival of items on-time
• Maintain accurate FCS datas based on suppliers deliveries
• Ensure that backlogs / firm and fcst figures are executed as in standard conditions (Bi or Weekly EDI to be send )
• Collaborate with other team members to identify areas for process improvement and develop strategies to optimize delivery operations
• When necessary, active participation in escalation meetings with OEMs, providing all the data's need it.
• Working close with suppliers in case of arbitration needs, even if necessary to be in suppliers' facilities.
• Execute meeting minutes to involve members and plants ensuring that information is transparent to all organization
• Ensure the good communication with Purchasing and Sales having the initiative to deploy WS and escalations
• Ensure that timelines / traceability of the problems is delivery when request by plants / purchasing / sales
• Maintenance of LADS, even if update in mass
• Supporting Network Design design , Key Users, Masterdata for Improvements link with routines P&T - Information leadtime, ISO, pick ups, ASN , …
• Ensure that all the recharge evidences are share with QSS team to better mitigate the QP reports

Team Management, Training & Communication

• Meet the code of conduct of the Company and promote it within her/his team. Behave as a “role model”, according to the “Being Faurecia” spirit
• Provide support (technical/managerial) to her/his team and escalade issues to his Manager, when required
• Cascade all important information to her/his team, provide reporting to her/his manager
• Select, manage & develop her/his direct reports
• Manage the skills of her/his team, define the training plans in relation with HR and Plant PC&L.
• Conduct the annual assessments of her/his team members
• Be an active member of the Supply Chain network (pro-active communication on Faur’us, …) Qualifications

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Qualifications

The ideal candidate will have/be:

• Bachelor's degree in industrial, transport, or supply-chain management
• Experience in transport operations or material planning
• SAP and TMS tools knowledge
• Multi-functional & Multi-cultural communication with the ability to communicate effectively with customers, carriers, and team members
• Minimum bi-lingual (English + one other languages)
• Customer orientation / Team spirit / Autonomy / Decision-maker / Resiliency / Openness to new ideas
• Organizational skills, with the ability to manage multiple tasks and priorities simultaneously
• Strong attention to detail and the ability to identify and resolve problems quickly
• Ability to work under time pressure and to work flexible hours as needed to ensure timely delivery of urgent shipments