Lead, Digital Customer Experience Communication & Governance

Job Description:

• We are your Energy Technology Partner. We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all.

At Schneider Electric, our values – IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) – are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

Are you ready to lead the digital transformation to create a more sustainable world?

If you are up to challenge your creativity and make an impact, we are excited to welcome you!

Schneider Digital is the digital department of Schneider Electric, leading the digital transformation in the company by giving support globally to our internal teams and our clients. Schneider Digital consists of 6 Digital Hubs worldwide which are strategically located to ensure a 24/7 support across the company (France, China, India, USA, Mexico and Spain). Our Digital Hub in Barcelona is formed by +450 employees working in strategic projects and different roles such as Data, Cybersecurity, ERP, Cloud, Infrastructures, IT Project Management or Digital Marketing.

The Lead, Digital Customer Experience Communication & Governance Specialist is responsible for driving the communication, engagement, and governance agenda across the Digital Customer Experience (DCX) organisation. The role ensures that strategic priorities, business outcomes, portfolio progress, and leadership messages are translated into clear, compelling, and actionable communications that strengthen alignment, collaboration, and execution across DCX. The role is directly responsible for creating, producing, and delivering content/assets that increase awareness, transparency, and recognition of both people and business achievements.

What will you do?

Key Responsibilities

Communication Strategy & Leadership Engagement

• Design, execute, and continuously evolve the DCX communication and engagement strategy aligned with business priorities and transformation objectives.
• Build and maintain an integrated communication roadmap for DCX leaders, stakeholders, and teams.
• Produce and drive consistent messaging across DCX, DCR, CXCT, and Schneider Digital organisations.
• Deliver content/assets that Support leadership visibility through executive communications, presentations, campaigns, thought leadership content, and strategic storytelling.
• Ensure communication assets, guidelines, and key messages are accessible, understood, and consistently applied across teams.

Executive Communications & Strategic Storytelling

• Transform complex business, portfolio, customer experience, and digital transformation topics into clear executive-level narratives, working in close collaboration with Digital Streamleads.
• Support Monthly Reviews, Quarterly Business Reviews, leadership meetings, and strategic business updates through impactful communication materials.
• Showcase business impact, outcomes, successes, and lessons learned through data-driven storytelling.

Governance, Portfolio Visibility & Business Reviews

• Support governance processes and communication readiness for Monthly Reviews, DCR Reviews, QBRs, H1/H2 Business Reviews, and leadership forums. Establish communication governance standards, templates, and best practices across the organisation.
• Improve transparency around roadmaps, priorities, milestones, risks, and achievements.

Employee Engagement & Organisational Visibility

• Manage and continuously improve DCX communication channels, including newsletters, Bi Monthly team meetings, internal communities, and leadership communications. Lead the planning and delivery of DCX bi-monthly team meetings and organisation-wide communication events.
• Increase visibility of DCX talent, products, platforms, and strategic outcomes through engaging communication campaigns.
• Promote Schneider Electric IMPACT values through storytelling and people-centred communications.

AI-Driven Communication Excellence

• Leverage Artificial Intelligence tools to improve communication effectiveness, efficiency, reporting, content creation, and governance activities.
• Identify opportunities to automate repetitive communication and reporting tasks.
• Promote AI adoption and best practices within the team and broader DCX community.

Business Acumen & Strategic Alignment

• Stay informed on Schneider Electric strategy, customer experience trends, digital transformation priorities, and industry developments.
• Translate business strategy into meaningful communication that creates understanding, alignment, and action.
• Ensure communications support organisational objectives and long-term business outcomes.

Success Measures

The role is successful when:

• A clear DCX communication strategy and narrative drive alignment across leadership teams and streams
• Executive communications, reviews, and business updates effectively connect strategy, KPIs, priorities, and outcomes
• DCX communications (meetings, newsletters, videos, and posts) achieve strong engagement, visibility, and participation
• AI-enabled tools and compelling storytelling enhance productivity while continuously elevating the visibility and impact of DCX achievements, people, and transformations

(External) English Qualifications: What qualifications will make you successful?

Profile & Experience

• 5+ years of experience in Communications, Marketing, Digital Transformation, or PMO/Governance roles
• Proven experience supporting senior leaders, executive communications, and stakeholder engagement in global, matrix organisations
• Strong business acumen with exposure to Digital, CX, Transformation, Portfolio Management, or Product-driven environments
• Hands-on experience creating high-impact communications and marketing assets using PowerPoint, photography, video production and editing, AI-enabled content creation, and digital marketing tools

Education

• Bachelor’s or Master’s degree in Finance, Business, Economics, Engineering or equivalent
• MBA or financial certifications considered a plus

Location and ways of working

• This role is based in Barcelona, Spain, a major Digital hub for Schneider Electric. The position is designed to operate in a global, virtual, and multi-country environment, working closely with international stakeholders across regions and time zones.
• Occasional travel may be required based on business needs.

What will you get?

We adapt to you:

With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities.

We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home.

Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most.

Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences.

‍Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid).

We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you're about to be a parent, need time to overcome a loss, or to care for a loved one.

We take care of you:

With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy access to wellness content, nutrition counseling, fitness classes, and more!

‍From dance classes to booking a hotel spa, we offer an agreement with Wellhub so you can access a network of thousands of gyms and sports centers to keep your body active in the way you like best.

Your well-being is our priority. You will have medical service at your workplace for close attention to any medical needs.

We empower you:

With Career Hub, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally.

We offer you the opportunity to be a shareholder of Schneider Electric and share in our achievements with our stock ownership program.

We celebrate everyone's talent and success with our recognition program, through which you can give and receive points for your achievements and redeem them for gift cards at your favorite stores.

You will have life insurance for your protection.

We offer you a Flexible Remuneration Plan in which you can choose from a variety of options, such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more.

With Club Schneider, you will enjoy special discounts at your favorite stores, restaurants, travel agencies, and other external services.

Participate in company-subsidized volunteer programs to contribute to our community and have a positive impact on your environment.

Bring your communication expertise to a team that values your voice — apply today!

Local Benefits (English):

Grade 6

(External) English Company Boiler Plate: Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.