Senior Business Analyst

At IT Labs, we work with premier global consulting organizations to help Tier 1 banks and insurance companies transform operations through AI, automation, and advanced analytics, with a special focus on Anti-Financial Crime. Our client's expertise includes AI-driven fraud prevention, Anti-Money Laundering (AML), and Know Your Customer (KYC) solutions—designing and implementing intelligent systems that enhance detection, automate investigations and due diligence, boost efficiency, and help institutions stay ahead of regulatory change.

You’ll work at the intersection of business transformation, data science, AI engineering, cloud technologies, and financial services, tackling complex challenges with innovative technology for banking and insurance clients across Europe.

Help enable leading consulting organizations to deliver advanced solutions to top global banks and insurers—as they use AI to safeguard millions of customers and vast financial assets. If translating complex business needs into actionable AI delivery requirements excites you, we want you on our team.

Responsibilities

• Collaborate with business stakeholders to identify, prioritize, and define high-impact AI use cases across banking and insurance operations
• Translate complex business problems, operational processes, and legacy rules into detailed functional requirements, user stories, and delivery documentation
• Map, analyze, and optimize end-to-end business workflows to identify automation opportunities and improve operational efficiency
• Facilitate workshops, requirement-gathering sessions, and collaborative design discussions between business stakeholders and technical squads
• Define clear user acceptance criteria and support UAT processes to validate that delivered solutions meet business needs and performance expectations
• Conduct gap analyses to ensure new AI capabilities align with existing workflows, systems, and customer-facing channels
• Act as a key interface between business and delivery teams, ensuring shared understanding of priorities, dependencies, and expected outcomes
• Support solution design by clarifying business logic, operational constraints, and process requirements throughout the delivery lifecycle

Required Skills & Experience

• 5–10 years of experience in business analysis, functional analysis, or requirements engineering
• Strong experience translating complex business needs into detailed functional requirements, user stories, and process documentation
• Proven ability to map and analyze end-to-end workflows and identify process optimization or automation opportunities
• Experience facilitating stakeholder workshops, requirement sessions, and cross-functional collaboration between business and technical teams
• Strong understanding of UAT, business acceptance criteria, and solution validation practices
• Experience working on complex enterprise technology initiatives involving multiple stakeholders and legacy systems
• Familiarity with AI-enabled, data-driven, or automation-focused transformation initiatives is strongly preferred
• Prior engagement in insurance, financial services, or similarly regulated enterprise environments is strongly preferred
• Candidate must be located in an EU member country
• Excellent communication skills in English
• Experience with Anti-Financial Crime, AML, KYC, fraud prevention, or related operational domains

Working Conditions

• Full-time (40 hours/week)
• Individual Contract or B2B arrangement
• Paid Time Off (PTO) provided
• Remote

Our values

We are a company that seeks the best for both our employees and clients, reaching beyond expectations in turning dreams into reality. Our way of working is rooted in our core values (Integrity, Excellence, Proactivity, Innovation, and People), with an expectation that our future colleagues will make these their second nature in their everyday work and life. We don’t ask for perfection, but we do appreciate people motivated to better themselves in every conceivable aspect.

About IT Labs

Founded in 2005, IT Labs is an international software tech company, specializing in purpose and process-driven teams for high-performance, innovation, transformation, and efficiency. Our HQ is in Palm Beach Gardens, Florida, and we have teams around the world - the UK, the Netherlands, Brazil, Argentina, Serbia, Croatia, BIH, Montenegro, North Macedonia, and the Middle East. We are constantly growing, and we would love for you to become part of our team!